TEM helps you manage your large, dynamic multi-site technology and telecom inventory and expenses.
Technology expense management and Telecom expense management are a key way for organizations, concerned with minimizing expenses, to keep down their ICT (Information and Communication Technology) expenses without sacrificing the ability to serve customers. With a TEM solution in place, day-to-day activities can carry on uninterrupted without worry of overpaying for the necessary ICT services.
TEM has the unique ability to analyze and manage technology and telecom across many dimensions such as usage by employee, by device, by cost centre, by site among others. The organizational structure is a key dimension and enables employees to be associated with various groups, accounts, and hierarchies.
An employee-centric approach, in addition to the inventory-centric view becomes increasingly important as today’s employees are assigned multiple technologies and communications devices and applications, including extensions, mobile phones, and fixed and mobile internet access.
Large National Companies may have less international communications that include high associated costs, but have a specific concern with the management of technology and telecom assets and costs incurred by the headquarters and distributed offices, including home offices.
Management of multi-site organizations, on a national level, requires a flexible TEM solution and well structured expense management processes.
Some of the challenges faced by Large National Companies to manage their telecom expenses include:
- Large fleet of ICT assets and services and associated costs
- High volume of national communications require the best available national plans and tariffs
- Mobile fleet management
- Data network management and optimization
- Fixed to mobile convergence
- Intra-office communications optimization
- Technology to manage the MACD (move, add, change, disburse) processes to avoid unnecessary assets and services
- Alignment of the technology and telecom infrastructure and architecture to the specific profile of LNC’s
- Invoice validation and allocation of costs to the proper cost centre
- Rebilling for services used by third parties or related to specific projects
When choosing a technology and telecom expense management solution, Large National Organizations should look for broad features that, together, create a comprehensive, complete system for managing ICT expenses.
Convergence’s TEM solution provides in a unified platform for managing fixed voice, mobile and data communication services. This takes into account the fact that businesses need to keep track of ICT assets and services, mobile phones and services in addition to a traditional or IP-based PBX.
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TEM application support of the provisioning of services to handle workflow orders, inventory and invoices supports the high volume of technology and telecom services to be managed by LNC’s.
A further and increasingly important requirement is ICT assets, cloud and mobile policy implementation. This allows you to keep track of the usage policies for mobile devices, and ensures compliance.
Regular audit and optimization is another key requirement. Auditing and optimization are two components of expense management that will contribute substantially to reaching the typical goal we set to reduce expenses by 20% to over 40%.While an initial audit realigns your baseline and assures recoveries from bill errors, while optimizing on future expenses, a periodic audit will avoid costs get back off track by the typical 10% per year.
While it may seem attractive from a procurement viewpoint to have only one or a limited number of suppliers, the reality is that most companies - even when operating on a national level only - end up with many suppliers and multiple telecom operators. With a technology expense management initiative in place it becomes easier to manage multiple suppliers and telecom operators and be selective to get the best services at the best rates, while keeping track of assets and services purchased from different vendors.
And as technology services are managed using a solution independent from any supplier, you remain in control and can easily make changes in which services are bought from what supplier, based on price/performance and cost of ownership.
For Large National Companies a robust and sophisticated expense management system saves money and supports business processes in an automated way.
Contact us to learn more about a telecom expense management solution to help improve the bottom line of your company.
TEM For Enterprises
Recent economic trends are forcing enterprises to re-examine their top expenses, to reduce overhead and to increase corporate profitability, and one of the ways they're coping is via technology and telecom expense management (TEM). Enterprises are seeking more than just one-off audits of supplier bills. Instead, they want to develop a long-term plan to track services and close leakage loopholes.
To track an enterprise's physical and virtual inventory, technology expense management matches it against a company's contracts, using an automated process to make sure that what the company is being charged matches the contracted rate for equipment and services. This automated process also automates moves, adds and changes.
Technology Expense Management and Telecom Expense Management (TEM) has become a best practice among the Fortune 500 and Global 2000, and is gaining ground among MidMarket companies as an effective means of reducing technology and telecom costs.
TEM For Global Companies
Technology and Telecom Expense Management allows Global Companies to obtain global insight in and control of their telecom assets and expenses resulting in dramatic cost savings.
For most enterprises, technology and telecom expenses have become a top five expense as digital transformation rages. Unfortunately with increasingly widespread deployment of cloud, IoT, mobile, wired, and data networks, comes a fundamental lack of visibility and control.
TEM For Large National Companies
Large National companies can benefit from TEM to better manage their national and international technology and telecom expenses and the specific challenges that come with multi-site management of their technology and telecom inventory.
TEM isa key way for organizations, concerned with minimizing expenses, to keep down their ICT expenses without sacrificing the ability to serve customers.
TEM For MidMarket Companies
MidMarket companies cannot leverage their purchasing power in technology and telecom service volume, hence have to use smarter ways to contain their expenses. Volume purchasing power however is largely a myth. With TEM, MidMarket companies will find out that savings on technology and telecom expenses may have a substantial impact on their balance sheet and bring a healthy contribution to shareholder value.
Telecom Expense Management (TEM)
Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.
Mobile Services Management (MMS/MDM)
We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.
TEM Audit & Recovery
Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.
TEM Strategic Advisory Services
The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..
Cloud Management (CEM)
Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.
IT Asset & Cost Management
Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting.
Internet of Things (IoT)
IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.
Application Development
Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs.
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