Technology Expense Management For Government

Government communication contracts impose increased vendor accountability

Handling government technology expense management has become a daunting task.

The various government and military organizations need to do more with less. From Municipalities to National to European government agencies, they all face significant challenges when managing one of their most critical and strategic assets: their technology assets and costs.

The demands however for being more responsive and accessible, providing higher security and finding better ways to collaborate are stronger than ever.

Managing technology expenses, tracking voice and data network infrastructure, and purchasing mobile devices places a growing administrative challenge on these organizations.

Their teams are asked to do more with less, which represents an -often- overwhelming request in the face of the ever-changing innovations of today’s technology needs and the huge volume of invoices that support them.

Government agencies experience difficulties with managing contracts, invoice management and other administrative tasks. It’s also a challenge to manually audit, identify and resolve vendor disputes, allocate costs and charge-back to individual agencies.

Convergence provides government users with true control and visibility over their telecom expenses, alleviating the necessity of the government agencies managing telecom on their own so they can more efficiently manage their time, respond during emergencies, and improve information dissemination and decision making.

Challenges addressed include:

  • improved transparency through strategic reporting;
  • audited invoices for cost control;
  • verified inventory of technology assets;
  • management of cloud services;
  • optimized mobile voice and data plans;
  • manage data communication services
  • streamlined contract administration;
  • centralized technology budgets, process, assets and usage based on government requirements;

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Reliable uptime for all communications Government agencies increasingly depend on mobile communications to quickly respond to emergencies and mission critical issues. Convergence improves government efficiency by managing the complex procurement, inventory and mobile device management process while providing a 24/7 point of contact.

Also, with our technology-fueled managed service all technology and telecom service bills are processed electronically so they can be paid on time, avoiding potentially disastrous downtime for mission critical services. Key personnel remain available for the agency’s mission, not technology and telecom management. In order to accomplish both goals, operations are centralized and people are assigned to their core tasks, not the non-core functions such as managing technology or telecom.

Convergence has the experience government agencies need to help save significant amounts of money on technology and telecom costs, and to allow personnel to focus on the core tasks.

Government Technology Expense Management Software is increasingly used for electronic sourcing and procurement of technology and telecom services and equipment, expense management, asset management, contract management, usage management, and inventory management or procurement, and invoice management or processing. Government Agencies and other Government Organizations need Technology Expense Management to provide increased vendor accountability.

A TEM Solution for Government

A technology expense management solution offers the capability to centralize, and handle the management of the invoice lifecycle, finance for allocation and charge-back, ordering, inventory, contracts, and business analytics. An outsourced technology expense management service makes business sense for all levels of government, freeing up their resources for other critical tasks. TEM-Technology Expense Management also provides the expertise to comprehensively manage complex technology environments now and in the future.

Convergence’s TEM solutions provides full data transparency, ease of integration with HR and financial systems, and a cloud service platform to greatly improve government technology expense management, realizing full management of the invoice lifecycle and implementing a unified approach to inventory, ordering, contract negotiations and management across technology, utility and more. 

 


Explore Technology Expense Management

Technology Expense Management fullfills the need of organizations to to better manage their ICT assets and services. TEM provides visibility into the Technology inventory and associated costs, eliminates inefficiencies and produces cost savings and avoidance. By centralizing information about traditional telecom networks, mobility programs, IoT, and internal IT infrastructure, Technology Expense Management solutions provide intelligence at any level of the organization. 

TEM for Enterprises

Recent economic trends are forcing enterprises to re-examine their top expenses, to reduce overhead and to increase corporate profitability, and one of the ways they're coping is via technology and telecom expense management (TEM). Enterprises are seeking more than just one-off audits of supplier bills. Instead, they want to develop a long-term plan to track services and close leakage loopholes. 

TEM for Government

The government and military organizations need do more with less and are more demanding when it comes to manage their technology and telecom budgets. Government Agencies and other Government Organizations need Technology Expense Management to provide increased vendor accountability.

TEM for Non-Profit

The web based nature of Technology and Telecom Expense Management software now allows nonprofit organizations to introduce a centralized management instrument, establish a global policy, get global visibility on expenses, allow individuals and distributed branches to manage their technology and telecom assets through a self service portal and more. 

TEM for Telcos

Telecom operators, Systems Integrators and Telecom Resellers can all benefit from Convergence’s TEM solutions and services and improve their customer service capabilities.  In direct and outsourcing agreements through the growing customer demand of technology and telecom and associated expense management services, the supplier inherits the TEM challenges to manage the technology and telecom contracts from its customer’s and third party services suppliers.


Increase your
productivity with
Technology 
Expense
Management

Let Convergence take responsibility for your enterprise Technology Expense Management and Telecom Expense Management programs. We deliver cost reductions, efficiency and time savings, and visibility and control.

"Convergence operates as an extension of our IT and Procurement team and has become indispensable to centrally manage our telecom contracts and costs."

Patrick R., Global Procurement Manager

What we do

Our main focus

Convergence’s vision is to provide clients with technology-driven professional solutions and expertise that allows them to more effectively acquire, control, understand, and manage technology and telecom assets and services  and their associated costs. This include IT assets, Cloud services, fixed voice, mobile voice and data and data communications services. We are part of a worldwide network of independent TEM outsourcers utilizing proprietary and leading third party telecom expense management software.

Managed Services

TEM Managed Services and Business Process Outsourcing avoid the learning curve of an internal TEM solution, include ready access to subject-matter experts and bring sustainable process efficiencies and overall communication cost reduction for any size organization. The collaborative nature of TEM Managed Services and BPO allow leveraging the strengths of internal and external resources, maximize efficiencies and minimize expenses.

Professional Services

Convergence offers a comprehensive set of software-powered Technology Expense Management and Telecom Expense Management professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together. TEMSolutions range from TEMAudits to Contract Negotiations/RFPs to Strategic advice on technology.

Application Development

Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs. 



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