Telecom Expense Management for the Telecom Industry

Telecom operators, Systems Integrators and Telecom Resellers can all benefit from Convergence’s TEM solutions and services and improve their customer service capabilities.  In direct and outsourcing agreements through the growing customer demand of Technology Lifecycle Management and Telecom Lifecycle Management services, the telecom supplier  inherits the TEM challenges to manage the technology and telecom contracts from its customer’s and third party technology and telecom services suppliers.

Your customers expect help in their technology and telecom management.

Convergence's Technology Expense Management and Telecom Expense Management is a supplier agnostic solution offering a single platform to optimize and automate technology and telecom management mobility processes on an international scale. Our solutions provide a centralized management and consolidated view of all local technology and telecom  invoices and usage. It facilitates organizations to simplify the management of technology and telecom services and implements and enforces policies, including a mobility strategy across the organization's legal entities, countries, locations, departments and cost centers.


A single platform to manage the technology lifecycle and costs.

To serve their national and multinational customers, operators have been under pressure for a long time to provide TEM solutions, including multi-country solutions to their customers. And especially in EMEA any company of size quickly operates on an international scale. Convergence provides in a platform for operators for Technology Expense Management and Telecom Expense Management.

As most operators have only coverage for one or a limited number of countries, extended through partnerships, they turn to TEM to manage the services brought under multinational outsourcing contracts and to support their large customers with analytics and reporting capabilities.

Telecom operators can rely on TEM for multiple purposes:

  • The TEM solution provides in a platform for network and/or fleet management and/or Mobile Device Management.
  • The Business Intelligence functions of a TEM solution are the cornerstone of a web based reporting solution the operator is offering to his corporate customer base.
  • The operator private labels, or passes through, a TEM provider to its customers.
  • The operator acts as the consolidating contractor for a large, multicarrier network outsourcing agreement where a TEM solution is as much needed as for customers managing their telecom internally.

Network outsourcing is experiencing strong adoption and in outsourcing agreements, the operator is no longer simply managing its own service contracts - it is responsible for managing competitive operator services as the agent of the client.

Operator TEM Solutions are delivered through the operator web portal which has been specifically designed to place the customer at the centre of the online experience.

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The TEM portal may deliver a few or all of the following functions to support cloud, technology, IoT, M2M, fixed and mobile services according the needs of national and multinational customers:

  • Technology Expense Management
  • Telecom expense management
  • Central reporting and analytics
  • Central management of systems and infrastructure
  • Asset management
  • Device management
  • Customer portal
  • Online ordering
  • Trouble ticketing
  • SLA management

 Another growing point of pain is to enable multinational companies to effectively manage the deployment and ongoing support of their growing mobile workforce. Managed Mobility Solutions, utilizing Mobile Device Management and mobility services expertise helps businesses manage the complexities surrounding the increasing number of mobile information workers.

Managing multiple fixed and mobile operator contracts and communication costs, selecting mobile devices, network interoperability and device management and security are challenging for most enterprises, which look towards their providers for solutions.

Convergence Mobile Device Management and Mobile Expense Management Solutions offer an integrated solution for:  inventory and expense management, logistics, mobile device management and security, and application management.

The Convergence TEMPOR portal supports third party operator invoice integration through BillIntelligence and Reporting and Analytics through Convergence TEMExpert.

The Convergence TEMPOR Enterprise portal supports Technology Expense Management, Telecom Expense Management functions, Mobile Device Management and Mobile Expense Management.

Contact us to learn more about our TEM software and solutions for operators.


TEM for Telcos

The telecom industry is challenged with increasing demand from its corporate customers to provide Technology Expense Management management capabilities.

Telecom operators, Systems Integrators and Telecom Resellers can all benefit from Convergence’s TEM solutions and services and improve their customer service capabilities.  In direct and outsourcing agreements through the growing customer demand of Technology Lifecycle Management and Telecom Lifecycle Management services, the telecom supplier  inherits the TEM challenges to manage the technology and telecom contracts from its customer’s and third party technology and telecom services suppliers.

TEM for Operators

To serve their national and multinational customers, operators have been under pressure for a long time to provide TEM solutions, including multi-country solutions to their customers. And especially in EMEA any company of size quickly operates on an international scale. Convergence provides in a platform for operators for Technology Expense Management and Telecom Expense Management.

TEM for Integrators

Outsourcers and ICT Integrators need to support the Telecom Expense and Telecom Environment Management for their customers. In addition customers also expect increasingly a broader Technology Expense Management solution to support the technology lifecycle for IT services, cloud, IoT and M2M. Our software and services provide you with a fast track to TEM for both requirements.

TEM for Telco Resellers

As a trusted advisor and reseller of technology such as cloud services and telecom services telecom resellers are expected to be more than a supplier. Customers expect you to use your industry knowledge to drive cost savings with Technology Expense Management and Telecom Expense Management solutions. Convergence provides Telco resellers with a supplier agnostic platform and solutions to serve your customers.


Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.

"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."

TEM Market Analyst

Our Experience

Convergence Analytics has over 15 years of experience in Telecom Expense Management. We executed over 250 projects with over 100 customers and achived a 99% success rate.  From a strong IT background, we use proprietary and third party software to consistently provide efficiencies and savings with Managed Services and Professional Services. We are serving large national and global customers and work with US, South American and Asian partners to support their global customers with our international experience across EMEA countries.

Our Philosophy

We love to use technology to create value for our customers and bring simplicity where complexity reigns. We bring clarity, control, compliance, and cost savings across our customer’s global technology expenditures. We leverage decades of experience in Data Management and Business Intelligence to provide data integration and expense reporting and even shadow billing solutions to help our customers get a grip on technology expenses. But we go the extra mile and provide technology enabled solutions that produce actionable savings. In our Business Consulting solutions we often work on a contingency basis, which assures our customers of guaranteed exceptional ROI results from their TEM initiatives. Through best practices, spend visibility and automation, we keep the digital footprint under control and cost-effective.


Convergence Analytics Solutions

Telecom Expense Management (TEM)

Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Mobile Services Management (MMS/MDM)

We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.

TEM Audit & Recovery

Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.

TEM Strategic Advisory Services

The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..

Cloud Management (CEM)

Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and  organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.

IT Asset & Cost Management

Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting. 

Internet of Things (IoT)

IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.

Application Development

Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs. 


Find out how Convergence Analytics solutions can help you

Learn how Convergence Analytics can help you in your Technology Expense Management journey and start saving.

Get in touch now.



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