With TEM as a telecom reseller you not only optimize technology and telecom spend for your customers but also takes away a lot of management worry, for tasks your customers don’t have the skilled resources for. Hence, there is a lot of value added servicing in TEM for a telecom reseller.

Convergence provides modular, scalable technology and communications management software, managed services and business process outsourcing to any size organization. Our solutions are designed to enable companies to gain control of and successfully manage technology and telecom investments, operating expenses, and the entire ICT and communication environment including the people, processes, policies and technology.

Our TEM solutions have demonstrated cost-savings of 20% to over 40 percent over and over again. These results have been achieved with companies ranging from single-site Small and Medium Size companies  to multi-site multinational enterprises supporting tens of thousands of users across EMEA.

With our roots in business intelligence and data analytics our TEMPOR managed service offering for Telecom Resellers provides you and your customers with integrated access to technologyand telecom expense reports and analytics. The solutions are available as SaaS (Software as a Service) and in that form can be self-funding month-to-month from start and contribute to your customer’s balance sheet.

Data is gathered in an automated way from electronic invoices from technology and cloud suppliers and any device capable of outputting a call detail record (CDR), PBX, IP-PBX, Key System, router or any service PSTN, VoIP, cellular, WiMAX, wireless data, conference platform capable of providing a call record stream or file in any format. It filters, parses, consolidates and organizes all of that data into a single integrated database producing reports, analytics, dashboards, alerts and more management information.

Using the visibility forthcoming from the business intelligence deliverables, you can focus on recommendations and cost saving actions, not on the technical work which is performed by our systems and our operations team.  And our TEM consultants are available to support you online or on the phone.

With TEMPOR you can assume your customer’s management burden and problem solving with no increase in technical manpower. You’ll be able to perform ongoing rate analyses and optimization for cloud, fixed voice and mobile networks and guarantee savings. You can do quarterly or monthly invoice analyses, review the results with your client in detail and if desired implement the recommended changes with the operators, and make money by saving money for your customer. The result: a true win-win proposition where you propel your relationship with your customer from being a supplier to becoming a real partner.

TEMPOR allows you on behalf or in collaboration with your customer to:

• Execute TEM processes with your customers in a collaborative web based environment.
• Dynamically configure usage collection and processing activities directly within the user interface.
• Manage usage and service desk activities and automate cost allocation for administrative organizations.
• Analyze multiple rate structures against actual consumption and business requirements.
• Examine usage reports to ensure proper utilization of services, as well as eliminate unused services, and proactively identify misuse.
• Identify potential service quality issues.
• Establish a centralized location for all contract agreements.
• Manage the invoice management lifecycle by automating reconciliation against service inventory and contracted rates, and by defining acceptable variances and procedures for approving invoices.
• Obtain all necessary information to manage disputes in a timely and efficient manner.
• Conduct comprehensive cost-to-revenue financial analysis including real-time examination of vendor charges, payments, disputes, and cost allocation activities.
• Create flexible rate structures and billing periods for internal cost allocation purposes.
• Provide secure Web access to billing statements and other financial reports.

Convergence’s Technology Expense Management and Telecom Expense Management is available to qualified resellers across EMEA as a Convergence or Reseller Branded solution accessible from a management portal.

Contact us to learn more about our telecom expense management solutions for Telecom Resellers.