The Environment

The time that companies acquired technology as "nice-to-have assets" or out of fear to miss out on the next technology-driven big opportunity is long gone. Companies today spend their tighter ICT budgets on operating and improving their existing systems and on newer technologies, considered as indispensable to accomplish their business strategies.

Companies acquire new technologies to tackle clear and present business problems such as the reduction in costs, increasing of sales and sales margins and improving of overall performance and profitability. At the same time such new technologies have to bring ROI (Return on Investment) quickly and need to have a reasonable TCO (Total Cost of Ownership); the technology adoption time needs to be short and has to reduce the stress on a tight workforce.

Strategically focused enterprises need to focus their valuable resources on core business functions and leverage the expertise of others by outsourcing non–core activities that will save time and money.

Convergence’s Solutions

Convergence offers its solutions Cloud, Hosted, On-Premise and Hybrid. Out-tasking and outsourced services based on proven methodologies, automated processes, intelligent technology, and experienced people to manage the complete range of technologies and services support these business goals. Solutions and service offerings are tailored to support each client’s own business needs, resulting in efficient implementation and customized management of the in-house, out-tasked or outsourced functions.

Technology Expense Management

The administrative process required to manage facility costs such as enterprise technology and telecom spend is time consuming and complex.

Selecting the right technology and telecom service providers, managing the contract bidding and negotiation process, validating bills to contracts to ensure accuracy, and reviewing many monthly invoices is hard to sustain by a stressed finance & administration and/or ICT department.

Convergence’s extensive knowledge of individual technology and telecom supplier’s behaviour, processes, idiosyncrasies, and billing practices, plus unrivalled expertise in telecommunications management, realizes double digit savings on its client’s technology and telecom bills. Using a solid Telecom Expense Management platform, advanced Analytic Applications and Telecom Asset Management Software, our customers now have full control over their Technology and Telecom Usage, Expenses and Infrastructure through outsourced, out-tasked or in-house managed processes.

Convergence combines intelligent analytic and management solutions with its seasoned team of experts to provide efficient and superior professional service. The solutions are provisioned through Convergence’s Expense Management Portal as Web applications, accessible through customized domains.

Convergence’s comprehensive lifecycle management approach to technology and telecom expense management outsourcing produces substantial cost savings and eliminates inefficiencies. Convergence handles each phase of the technology lifecycle: contract negotiation, order provisioning, telecom inventory management, invoice processing, telecom bill processing and audit, usage and rate optimization.