TEMCare Ordering and Provisioning
Ordering & Provisioning are important functions in the Telecom Service Lifecycle Management (TSLM) supply chain. It allows for the automation and centralized management of the procurement processes for all Fixed Voice, Mobile Voice and Data, IoT, M2M, UCC and Data Communications devices and services. Organizations gain greater visibility and control over the entire process of managing service order, including procurement, design, and installation which is essential to avoid unnecessary costs and plan effectively for required telecom services.
TEMCare ordering and provisioning services streamlines the enterprise-wide requesting and ordering of services and equipment, enabling to create and manage orders for all standard telecom activities, including new orders, changes, moves, and disconnects (MACD).
A vital element in establishing a closed loop, “procure-to-pay” TEM process across the enterprise, ordering & provisioning enables better strategic and tactical management of essential provisioning components:
Enables centrally managed enterprise-wide requests for telecom services, including cost estimation and engineering of the services requested. Service orders are created within the request process and electronically submitted to the selected vendor as an email attachment or via direct interface with the vendor’s backend systems (e-bonding). Quickly and easily build processes such as invoice processing and order management workflows and approval hierarchies to ensure that your organization’s unique business needs are met. The workflow engine has been tailored to meet the needs of TEM users and to avoid the complexity of traditional third-party Business Process Management (BPM) engines. Workflow management processes include: Workflow management provides in a service supported by an intuitive graphical workflow engine that allows for the customization of processes the TEM system will follow through best-in-class processes: Uses business process logic to automate functions with specific trigger points and milestones (for example, when a new circuit is installed, you can automatically initiate a disconnect for the old one) Contact us for more information about Service Ordering & Provisioning.Read more/less
Request Management
Order Management
Workflow Management
Manage your telecom purchases and source at the most competitive rates. Use our world-class RFP/RFQ method for optimal agreements, terms and commercial conditions.
Use structured workflows and authorizations for the commissioning and deploy-ment of telecom assets. Organize help desk operations for ordering, provisioning, support and repair.
Keep your telecom inventory up to date at all times. Use a scalable, flexible data repository of telecom assets and management of fixed, mobile, IoT, M2M and UCC services and mobile devices.
Streamline and the delivery of monthly telecom invoices for all services. Get invoices for all services normalized in a SBO - Standard bill output for easy processing, cost allocation and GL/AP integration.
Have your invoices validated automatically. Our service validates invoices against the inventory, contract, rate plans and detects billing errors for recovery through shadow billing in full detail.
Get cost allocation feeds for ready integration in your ERP system. Rebill as needed within your organization and and get insight by region, country, supplier, service, cost center and users.
Get management of telecom billing discrepancies. Detect contract compliance issues and billing errors for timely recovery. Disputes are submitted to the supplier and tracked till resolution.
Track call behavior and usage trends. Optimize services on an ongoing basis through optimization of plans and options. Ensure barrings management on unauthorized services.
Obtain monthly reports at all levels of your organization. Use dashboards for advanced business intelligence. Configure custom reports and dashboards for automated delivery.
Streamlines the payment process and improves payment tracking. Reduce transaction and currency conversion costs on international payments. Avoid late payment fees.
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