Organizations may decide to completely or partially outsource their Telecom Expense Management processes through Convergence TEMCare Managed Services that come in a Base, Advanced and Premium package or they acquire a TEM solution to operate with internal resources.

In both cases they can rely on Convergence for expert help.

Business Process Optimization Services

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. In addition to the standard offerings we provide, custom BPO consulting is available.

TEMBPO

With Business Process Optimization for your Telecom Expense Management processes substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.

TEMPolicy

The TEMPolicy service for mobile spending develops an overall mobile policy and procedures. The service defines an organization's preferred carriers, device choices, usage requirements, purchasing procedures and safety policies. An employee mobile policy will improve the level of control on mobile spending. Standard plans and devices and purchase guidelines contribute to reduce out of control mobile spend.

Business Process Out-tasking Services

Customers can out-task some or all of their telecom environment management tasks to Convergence relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

TEMResourcing

TEMResourcing provides a solution for customers who have a need for temporary or permanent outside staff to manage their telecom environment.  Resources are provided by Convergence to manage your Fixed Voice, Mobile Voice and Data and Data Communications environment. Staff can be deployed on-site or work remotely supervised by the customer or Convergence.  Resourcing services are also a solution during temporary or long term unavailability of internal TEM resources.

TEMOperations

These services are remote operational services for customers that want Convergence to provide some or all operational services, and allow secure access to their internal systems from outside. Convergence operations team members execute on a planned basis remote tasks such as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOperations services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEMReports

Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by the Rivermine and Convergence software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence Business Intelligence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence deliverables providing the timely information they need, specific for your organization to improve management of your telecom environment.

Contact us for more information on TEMSolutions Business Process Out-tasking & Optimization Services.