TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most out of his TEM infrastructure investment.

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization. These are high impact services with a high ROI – Return of Investment of 500 % and more. Expense Optimization Services are typically provided on a contingency basis.

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Customers can also out-task some or all of their telecom environment management tasks to Convergence, relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

Telecom expense management is not just for the telecom managers and the IT department anymore. For the CFO, the costs associated with  communications are just as important. The CPO and his procurement department are concerned that telecom orders are ordered under existing agreements. The CIO is concerned about how information is securely processed. HR managers want to see the telecom policy properly implemented and respected. And the Legal department wants a say in the new agreements.