Discover our Technology Expense Management Services

Utilising the appropriate Technology Expense Management services
and online software platform has become indispensable to achieve
complete visibility across all IT and Telecommunications [ICT] products,
services, usage and costs to effectively understand and manage
the enterprise ICT environment.

Technology Expense Management and Telecom Expense Management Professional and Managed Services with a razorsharp focus on cost savings.

Our services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget, and focus on results.

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Technology and Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Technology Expense Management and/or Telecom Expense Management initiative, necessary to contain technology and telecom costs and keep the TEM processes going in a timely matter. Technology and Telecommunication expenses may represent 25% to 50% of ICT expenses with the other part being HR costs, yet are escaping cost-containment initiatives due to the growing complexity of Technology and Telecom Services. Managing technology and telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Technology Expense Management and/or Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing technology and telecommunications bills, service provider relationships and especially rapid growth of cloud, mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed and Professional Services to assure the management and optimisation of IT, Cloud, Mobile Voice and Mobile Data, Fixed Voice, VoIP, SIP, IoT, M2M, UCC and Data Network Communications expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative, while our TEMSolutions Professional Services address specific pain points and projects. We provide TEMCare Managed services as a SaaS service as well as on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's technology and/or telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and have a rzorsharp focus on results.

TEM Services for Technology

Technology Expense Management services address the growing challenges that come with managing assets and costs of both traditional IT with Cloud based services.

The primary goal of TEM is to generate cost savings from and improve visibility on the technology inventory and reduce inefficiencies. Technology Expense Management has grown out of the mature practice of Telecom Expense Management as more and more IT investments have been commoditized and been acquired as subscriptions in a way similar to telecom services. Technologies in scope include Internal IT, IT Assets, networking, storage, Private, Public and Hybrid Cloud services and 'everything-as-a-service' or 'XaaS'.

From traditional IT investments, maintenance to cloud-based subscriptions to online ordering services, an enterprise can quickly lose track of ever evolving IT costs. Technology expense management involves managing everything hardware and software related within your company. It helps to bring out the key details regarding IT costs and assets. Understanding how TEM impacts business growth and efficiency starts with looking at what’s considered to be an IT expense.

Hardware includes just about anything with a power button: computers, laptops, printers (and any extra expenses for materials), scanners, fax machines, etc.

Software includes all of the licenses and subscriptions you pay for, whether they have a one-time cost or monthly/annual payments. Software can include things like your CRM or CMS, cloud application licenses, Skype for Business, Office 365 programs, collaboration tools, and so on.

TEM Managed Services for Telecom

Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects.

That’s why Convergence provides a comprehensive portfolio of Managed Services that manage and optimize Mobile Voice and Mobile Data, Fixed Voice, VoIP, SIP, IoT, M2M, UCC - Unified Communications and Collaboration and Data Network Communication services expenses while assuring that our customers need to commit a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services (out-tasked) as a SaaS solution and for both on premise and Convergence hosted TEM deployments.

Mobile Services Management

When you consider how many hours are normally spent manually procuring, tracking, and maintaining the countless mobile subscriptions and devices used within your enterprise - not to mention data security and compliance concerns, and how much you could save with better management of those assets - it's easy to see why organizations rely on Convergence for Mobile Communications Lifecycle Management.
Mobility Managed Services includes the IT and process management service needed for a company to acquire, provision and support smartphones, tablets and other field force devices. These services are designed to support devices that corporations are liable for and provide a level of control to companies that support them by accessing corporate resources and information. Services may include:

  • Sourcing and logistics management
  • Mobile service management
  • Device and system management
  • Application and collaboration management
  • Security and content management
  • Program and financial management

Technology Service Types

Managed Technology Expense Management Services help you gain more control of your internal or outsourced IT, Private, Public and Hybrid Cloud, Fixed Voice, Mobile Voice and Mobile Data, IoT, M2M, UCC - Unified Communications and Collaboration and Data Network Communications expenses and inventory. Designed for any size organization and customizable to your individual needs, TEM services allow you to manage technology and telecom expenses across Technology Service Types. Our Managed Services provide ease of use and focus on efficiency in management of your technology environment and associated expenses, providing razor sharp visibility and control of your services. With Convergence Managed Services you are empowered to save time and money and control costs.

Convergence Advisory, Consulting and Engineering Services

Convergence Advisory Services provide sourcing, transformation, resourcing and consulting services in the ICT - Information and Communications Technologies domain.
Our advisory services help companies with their Technology Expense Management and Telecom Expense Management strategies during the entire lifecycle of the program.

In addition, consulting services are provided to assist customers in their transformation processes as new technologies need to be introduced, from Cloud services to UCC- Unified Communications and Collaboration to SDWAN.

Bearing in mind that ICT costs consists for the largest part in HR costs, we are offering engineering and consulting services for projects where we can make a difference and be cost effective. These offerings include Software Development Services, i.e. Mobile Application Development as well as ICT Staffing and Resourcing and Software Outsourcing to our Eastern European outsourcing center.


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