TECHNOLOGY SERVICE TYPES

Service types managed with TEM include Fixed Voice, VoIP, Mobile Voice and Mobile Data Communications, Data Network Comunications servicesn, internet, conferencing & collaboration, mobile and messaging platforms, IT, IoT, Cloud services and more.

TECHNOLOGY SERVICE TYPES IN SCOPE FOR TECHNOLOGY EXPENSE MANAGEMENT

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TEM Services

Convergence provides in Technology expense-management (TEM) services that become of ever-increasing importance to enterprise buyers because it touches on virtually all aspects of the technology lifecycle. In the past, TEM was defined as telecom expense management, and it was largely focused on managing fixed and mobile telecommunications. However, it has now emerged to encompass the ever-expanding universe of networking technologies and services spend including managed services, maintenance, hosting, IoT and cloud services. As these technologies become more complicated and expensive, many enterprise users already have availed themselves of third-party TEM services to help manage some or all of these expenses.
Convergence offers an extensive range of Technology Expense Management services with international capabilities. Our services are technology enabled through a cloud based TLM - Technology Lifecycle Management platform supplied as a Managed Service, Hence no need to install on-premise software. We cover all service Types of a modern enterprise. And while Mobile Service Management is still the most visible , our Advisory Services have a similar impact on our customer's bottom line. 

TEM Managed Services

Our Technology Expense Management Managed Services provide centralized support for your TEM processes managing voice, data, colocation, IT and cloud services that include helpdesk, contract administration and negotiation, invoice and and inventory management and more. Reliable Telecom and IT Services are part of the most important aspects of your business operations. These services enable you to conduct business and communicate with your customers, employees, and locations.

Mobile Services Management

Mobile Services Management streamlines equipment management by automating the procurement and deployment of all your devices and services and provides insight in mobile asset expenses.
This service also assists in the evaluation, implementation, and administration of best-in-class MDM, MAM, and MCM solutions.
Helpdesk services are available up to the 24/7 level to resolve end-user hardware, software, application, and connectivity issues.

Technology Service Types

TEM used to mean Telecom Expense Management and addressed the management requirements for Fixed Voice Services, Mobile Voice ad Mobile Data services, Data Network Communication Services and their associated costs. Today the TEM acronym also stands for Technology Expense Mnagement, whiwh include telecom, but the Technology Service Types now also include IT, IoT and Cloud services which now also are incresingly acquired from a Pay-As-You-Use or Plan based catalog. 

Convergence Advisory Services

The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio. Our profound market knowledge and sourcing know how keep your technology costs  under control.

Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.

"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."

TEM Market Analyst

What we do

Services in the spotlight

Convergence offers a broad portfolio of technology expense management services for all sizes of businesses, and we understand that business needs and objectives are unique. You may wish to outsource the entire TEM lifecycle to us or select specific TEM processes while keeping some processes in-house or workw with us shoulder to shoulder as your extended team. Our TEM managed services offering includes the entire technology lifecycle, ranging from invoice loading, auditing, allocation, and payment to call accounting, mobile optimization, mobile device management, and contract negotiation.

Mobile Service Optimization

Mobile optimization is all about control – control over your wireless spending and efficiency – and our three-step process takes you there. The average Convergence client saves 25% to +40% on their monthly mobile bill without reducing usage or changing providers. 
We start with analysis to review a minimum of three months’ usage, providing you with take-action recommendations to trim your spending. We then move on to optimization, finding service options and solutions to minimize costs. Finally, our skilled team guides your company through implementation.

RFP Process Outsourcing

The creating and management of a RFx i.e. a Request for Proposal (RFP) or Request for Information (RFI) or Request for Quotation (RFQ) for new technology equipment and services is a challenging and time consuming undertaking. Determining functional requirements, technical specifications, potential vendors, contract terms, and negotiations require an experienced team of consultants. Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Technology equipment and services, including online and reverse auctions.

UCC - Unified Communications

Most technology expense management solutions offer ways to collect call record data from your traditional PBX systems, things like call origin, call destination, length of phone calls, and most other call activity. As part of managing telecom expenses, keeping track of calling activity so that it can be rated and charged back to the right departments is essential. When it comes to UCC tools, like Skype for Business, retrieving this kind of data is much more difficult. Without any other software in place, there’s no way of collecting key details regarding call and messaging activity.



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