International Invoice Processing is executed under the Managed Service through the TEMPOR Enterprise Portal, providing access to TMP – Telecom Management Platform, using CIMPL Software and Convergence Proprietary BillIntelligence™ and TEMExpert™ Business Intelligence software.

An enhanced, robust mobile portal enables users to self-manage mobile device and service plan ordering and spend management with ease.

Convergence’s international services and software capabilities, applying those technologies includes:

• Multi-currency and Multilingual Support.
• Multi-Currency and conversion to a unified currency.
• Multilingual application interface allows international-based employees to use the software in their native languages.
• Multilingual service normalization maps services to a common denominator in English, while the native language service definition remains available.
• International Invoice Loading/Processing.
• Receive paper and/or electronic operator invoices.
• Paper invoice loading for 195 countries and more than 1,100 operator formats.
• Electronic invoice loading is offered in over 200 formats.
• Loading of all invoices in the TEM databases in a normalized format.
• Loading of invoices in TEMExpert in both normalized and native form.
• Validate accurate loading.
• Manage bill load integrity through operator billing changes.
• Self-service monitoring and proactive alerting on invoice processing status (received, processed, posted, not received, etc.).
• Archive invoice data.
• Software hot maintenance support for operator bill formats changes.
• Rapid e-Bill integration for new operator formats through TEMIntegrator.
• Global visibility to invoice data through the TEMPOR Enterprise web-based portal.
• Global Business Intelligence through TEMExpert for aggregated and detailed data. 

Many organizations have wanted to manage international fixed voice, mobile voice and data and data communications in a centralized way. Convergence TEM Managed Services now provides this capability in a unified integrated platform with reporting, inventory and workflow processes and business intelligence that ensures actionable information is available through one internationally capable solution.

Convergence has executed Professional Services assignments in over 30 countries. The following Professional Services, leveraging our global and TEMTAS partnerships are available on a global scale:

Global TEMScan

This service measures the savings potential through TEM software and services for your organization. The service may cover all of your telecom spend (ImpactScan) or focus on Voice and Mobile (QuickScan), data communications (NetScan), Telecom Assets (AssetScan) or particular telecom sub-domains (InSight). The service provides you with the opportunity assessment and insight in the savings potential from the execution of a TEM initiative prior to starting it.

Global TEMAudit

This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices, optimizes future expense levels through benchmarking and contract renegotiation, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.

Contact us for more information on Convergence Pan-European Managed and Professional Services and other International Services.