TEMCare Assurance Management

Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization.

TEMCare Assurance Management automates the monthly billing audit and validation.

Avoid overpaying for telecom services
through monthly validation of invoices.

TEMCare technology-driven assurance services convert the “art” of auditing into the “science” of assurance management, providing accurate visibility into enterprise-wide communications expenses.

TEMCare Assurance Management services include the automation and continuous auditing of contractual communications commitments (rates and terms), billing, service inventory accuracy, market factors, spend and trend variances, utilization, and communication service configurations.

TEMCare assurance management includes over hundred automated tests within the following assurance categories:

  • Contract Assurance Tests – Contract tests provide alerts of favourable or unfavourable conditions related to contract terms and conditions (i.e. increments & rounding) with a service provider as well as alerts for pending contract expirations based on customer established, proactive timeframes.
  • Rate Assurance Tests – Rate tests compare actual billing data to the corresponding contractual rates. Tests are conducted on each individual call detail record (CDR) as well as summary discounts and credits. Example tests include: rate assurance, calculation verification, discount assurance, PVC billing, port billing, and circuit billing.
  • Bill Assurance Tests – Bill assurance tests check the integrity and accuracy of actual bills for increment and rounding errors, unknown usage charges, late payment fees, casual billing errors, the existence of expected prorated charges… and more.
  • Inventory Assurance Tests – Inventory tests check actual billing for unaccepted or unknown inventory and erroneous charges for disconnected inventory. Trending Tests – Trending tests identify significant variances in the total month to month bills and invoices, line cost variances, working telephone number tests, and compares the amount billed versus previously paid amounts.

Data mining assurance management

In addition to the in-process validation functions, Convergence provides scheduled services for deep data mining for expense validation using the TEMValidator software, part of Convergence’s TEMAuditor Workbench.

Data mining leverages the power of Convergence’s TEMExpert data warehouse providing validation against virtually an unlimited number of contract, tariff, inventory and other variables.

Contact us for more information on Assurance Management and other TEMCare services


Telecom Expense Management TEMCare Managed/BPO Services

Sourcing Management

Manage your telecom purchases and source at the most competitive rates. Use our world-class RFP/RFQ method for optimal agreements, terms and commercial conditions.

Ordering & Provisioning

Use structured workflows and authorizations for the commissioning and deploy-ment of telecom assets. Organize help desk operations for ordering, provisioning, support and repair.

Inventory Management

Keep your telecom inventory up to date at all times. Use a scalable, flexible data repository of telecom assets and management of fixed, mobile, IoT, M2M and UCC services and mobile devices.

Invoice Management

Streamline and the delivery of monthly telecom invoices for all services. Get invoices for all services normalized in a SBO - Standard bill output for easy processing, cost allocation and GL/AP integration.

Assurance Management

Have your invoices validated automatically. Our service validates invoices against the inventory, contract, rate plans and detects billing errors for recovery through shadow billing in full detail.

Rebilling & Allocations

Get cost allocation feeds for ready integration in your ERP system. Rebill as needed within your organization and and get insight by region, country, supplier, service, cost center and users.

Dispute Management

Get management of telecom billing discrepancies. Detect contract compliance issues and billing errors for timely recovery. Disputes are submitted to the supplier and tracked till resolution.

Usage Management

Track call behavior and usage trends. Optimize services on an ongoing basis through optimization of plans and options. Ensure barrings management on unauthorized services. 

Reporting & BI

Obtain monthly reports at all levels of your organization. Use dashboards for advanced business intelligence. Configure custom reports and dashboards for automated delivery.

Bill Payment

Streamlines the payment process and improves payment tracking. Reduce transaction and currency conversion costs on international payments. Avoid late payment fees. 



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