TEMCare technology-driven assurance services convert the “art” of auditing into the “science” of assurance management, providing accurate visibility into enterprise-wide communications expenses.

TEMCare Assurance Management services include the automation and continuous auditing of contractual communications commitments (rates and terms), billing, service inventory accuracy, market factors, spend and trend variances, utilization, and communication service configurations.

TEMCare assurance management includes over hundred automated tests within the following assurance categories:

• Contract Assurance Tests – Contract tests provide alerts of favourable or unfavourable conditions related to contract terms and conditions (i.e. increments & rounding) with a service provider as well as alerts for pending contract expirations based on customer established, proactive timeframes.
• Rate Assurance Tests – Rate tests compare actual billing data to the corresponding contractual rates. Tests are conducted on each individual call detail record (CDR) as well as summary discounts and credits. Example tests include: rate assurance, calculation verification, discount assurance, PVC billing, port billing, and circuit billing.
• Bill Assurance Tests – Bill assurance tests check the integrity and accuracy of actual bills for increment and rounding errors, unknown usage charges, late payment fees, casual billing errors, the existence of expected prorated charges… and more.
• Inventory Assurance Tests – Inventory tests check actual billing for unaccepted or unknown inventory and erroneous charges for disconnected inventory. Trending Tests – Trending tests identify significant variances in the total month to month bills and invoices, line cost variances, working telephone number tests, and compares the amount billed versus previously paid amounts.

Data mining assurance management

In addition to the in-process validation functions, Convergence provides scheduled services for deep data mining for expense validation using the TEMValidator software, part of Convergence’s TEMAuditor Workbench.

Data mining leverages the power of Convergence’s TEMExpert data warehouse providing validation against virtually an unlimited number of contract, tariff, inventory and other variables.

Contact us for more information on Assurance Management and other TEMCare services