TEMCare Reporting & Business Intelligence

Empowers you with an unseen level of data access & insight in the telecom environment. This insight brings a quantum leap in your Lifecycle Management performance.

TEMCare Business Intelligence Services provide the actionable information needed.

Business Intelligence pave the road to go
from Data to Knowledge to Savings

Leading analyst firms observe that business intelligence will be instrumental for TEM's future.

Business Intelligence happens to be where Convergence management has its roots and Convergence’s TEMExpert Business Intelligence solution has been in use for more than a decade providing telecom reporting for hundreds of organizations.

TEMCare Business Intelligence services support Convergence’s Strategic and Managed Sourcing services, provide business users with actionable insight on their Fixed Voice, Mobile Voice and Data, IoT, M2M, UCC and Data Communications services, improve forecasting and budgeting, allow to monitor key performance indicators and perform what-if analysis, forecasting, trending, exception reporting, alerting, planning and predictive modeling. 

And with Convergence TEMAuditor Workbench acting as a front-end application to TEMExpert analysts are empowered to execute simulations, optimizations and deep validations fast and efficiently.

Business Intelligence is equally important within the operational environment for the day to day reporting TEM users depend upon. Accessible through the TEMPOR Enterprise portal, CIMPL software provides in a Business Intelligence solution to easily support users with reporting on inventory, contracts, invoices, services, usage, MACD and MARC metrics, procurement and payment, assurance and savings metrics and other information managed in the TEM database.

TEMCare Business Intelligence Services provide the actionable information that organizations need to analyze expenses by organization (entity, legal and logical division, department, cost center, location, etc.), operator, service type, inventory type and categories and the many other dimensions determining the telecom environment and related expenses.

It maximizes the value of the available information and provides the ability for business units such as IT, finance, procurement, HR and individual departments and for individual users to generate the business intelligence deliverables they need. 

TEMCare Business Intelligence Services include:

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  • Configuration and automation of required dashboards, reports, analytics, alerts from the operational TEM environment.
  • Delivery of customizable and "ad-hoc" reports, configured through the intuitive report-building wizards with drag-and-drop features.
  • Dashboards and KPI’s for financial management, invoice processing, vendor scorecards and service order management.
  • Scheduled data loading into the TEMExpert data warehouse.
  • Normalization, translation, mapping, transformation of information allows getting a unified view across geographies, countries, entities and other dimensions.
  • Enrichment of the telecom CDR data with data service data, essential for validation and optimization
  • Enrichment of the data warehouse with data from other sources such as HR, ERP, SCM and asset management databases.
  • Automated distribution of TEMExpert Business Intelligence reports, alerts and messages.
  • Secure, rule based access to privacy sensitive information for power users empowered with the OLAP and data mining features of TEMExpert.
  • Periodic simulations using the TEMSimulator front end application to perform deep simulation of alternative and competitive contracts and tariff plans and what-if analysis.
  • Periodic optimization using the TEMOptimizer front end application to perform deep optimization within the actual contracts, inventory, usage patterns and tariff plans.
  • Periodic deep validation using the TEMValidator front end application to surface discrepancies that are only to be detected through analysis across many dimensions and vast amounts of data.
  • On demand and scheduled trend reporting based on detailed data mining and aggregation of the vast amounts of transaction data available in the TEMExpert data warehouse.
  • Integration of business intelligence in the customer’s web enabled environment such as Microsoft Power BI, Office SharePoint Server, Excel, SAP Business Objects, QlikView, Cognos, Oracle, Tableau and other BI environments.

TEMCare Business Intelligence Services empower customers with an unseen level of Telecom data access and insight in their telecom environment. Using that insight telecom analysts are empowered to produce the advice on cost cutting and efficiency improving actions that provide in a quantum leap in your Telecom Service Lifecycle Management (TSLM) performance.

Contact us for more information on TEM Business Intelligence and other TEMCare services.


Telecom Expense Management TEMCare Managed/BPO Services

Sourcing Management

Manage your telecom purchases and source at the most competitive rates. Use our world-class RFP/RFQ method for optimal agreements, terms and commercial conditions.

Ordering & Provisioning

Use structured workflows and authorizations for the commissioning and deploy-ment of telecom assets. Organize help desk operations for ordering, provisioning, support and repair.

Inventory Management

Keep your telecom inventory up to date at all times. Use a scalable, flexible data repository of telecom assets and management of fixed, mobile, IoT, M2M and UCC services and mobile devices.

Invoice Management

Streamline and the delivery of monthly telecom invoices for all services. Get invoices for all services normalized in a SBO - Standard bill output for easy processing, cost allocation and GL/AP integration.

Assurance Management

Have your invoices validated automatically. Our service validates invoices against the inventory, contract, rate plans and detects billing errors for recovery through shadow billing in full detail.

Rebilling & Allocations

Get cost allocation feeds for ready integration in your ERP system. Rebill as needed within your organization and and get insight by region, country, supplier, service, cost center and users.

Dispute Management

Get management of telecom billing discrepancies. Detect contract compliance issues and billing errors for timely recovery. Disputes are submitted to the supplier and tracked till resolution.

Usage Management

Track call behavior and usage trends. Optimize services on an ongoing basis through optimization of plans and options. Ensure barrings management on unauthorized services. 

Reporting & BI

Obtain monthly reports at all levels of your organization. Use dashboards for advanced business intelligence. Configure custom reports and dashboards for automated delivery.

Bill Payment

Streamlines the payment process and improves payment tracking. Reduce transaction and currency conversion costs on international payments. Avoid late payment fees. 



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