TEMCare Premium Managed Services

Complete Business Process Outsourcing of TEM

Outsourcing of Telecom Expense Management and Communications Lifecycle Management.

Use TEMCare Premium Managed Services
for a completely outsourced TEM solution

Convergence’s TEMCare Premium Services provide in Complete Business Process Outsourcing of TEM management for Fixed Voice, Mobile Voice and Data, IoT, M2M, Unified Communications and Collaboration and Data Communications with web-based access to Convergence’s TAP – Telecom Analytics Platform and/or TMP – Telecom Management Platform (TMP). TEMCare Premium takes care of complete outsourced management of all recurring management functions such as cost center allocations, invoice acquisition, loading, monitoring and processing, invoice approvals, invoice payment configuration and interfacing to accounts payable, inventory management and validation.

Enterprise-wide access to a standard set of operational reports as well as business intelligence reporting & analytics provides analysis of communications, costs, use, trends and other measures. The service provides the highest level of outsourcing, yet customers maintain visibility into the invoice management process and retain the ability to actively participate at multiple process steps for approvals, payments, AP/GL code management, and more.

TEMCare Premium Services are available for the different Telecom Service Types as packaged outsourcing solutions:

  • TEMCare Premium Fixed
  • TEMCare Premium Mobile
  • TEMCare Premium Mobile MMS
  • TEMCare Premium Data
  • TEMCare Premium Integrated
  • TEMCare Premium Analytics

This offering is suited to organizations that want a complete Business Process Outsourcing solution that provides complete Telecom Expense Management for the organization, and merely supervise the execution of the Telecom Service Lifecycle Management (TSLM) processes through SLA-based service reporting and KPI monitoring.

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TEMCare Premium Fixed Services

TEMCare Premium Fixed Services are delivered as a complete Business Process Outsourcing Managed Service for Fixed Voice, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR or TEMPOR Enterprise Portal and the CIMPL and/or Convergence software and other portal supported applications.

The service provides a complete Business Process Outsourcing to execute the Telecom Service Lifecycle Management (TSLM) for fixed voice assets and communications. TEMCare Premium Fixed includes access to provisioning software and provides dispute management, as well as regular deep validation and optimization auditing to identify operator invoice issues.

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TEMCare Premium Mobile Services

TEMCare Premium Mobile Services are delivered as a complete Business Process Outsourcing Managed Service for Mobile Voice and Data, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR or TEMPOR Enterprise Portal and the CIMPL and/or Convergence software and other portal supported applications.

The service provides a complete Business Process Outsourcing to execute the Telecom Service Lifecycle Management (TSLM) for mobile voice and data assets and communications. TEMCare Premium Mobile includes access to provisioning software and provides dispute management, as well as regular deep validation and optimization auditing to identify operator invoice issues.

TEMCare Premium Mobile MMS Services

In addition to TEMCare Premium Mobile Services this service includes device procurement, policy administration, tariff-plan optimization, business reporting, and administrative support. MDM services optionally include staffing, device fulfillment, device logistics support, dispute resolution, policy enforcement, help desk, and application management.

TEMCare Premium Data Services

TEMCare Premium Data Services are delivered as a complete Business Process Outsourcing Managed Service for Data Communications, where the Convergence team members execute all TEM functions. Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR or TEMPOR Enterprise Portal and the CIMPL and/or Convergence software and other portal supported applications.

The service provides a complete Business Process Outsourcing to execute the Telecom Service Lifecycle Management (TSLM) for data communications assets and usage. TEMCare Premium Data includes access to provisioning software and provides dispute management, as well as regular deep validation and optimization auditing to identify operator invoice issues.

TEMCare Premium Integrated Services

TEMCare Premium Integrated Services provide TEMCare Premium Fixed Services, TEMCare Premium Mobile Services and TEMCare Premium Data Services in one all encompassing Business Process Outsourcing Managed Service and provides in a complete solution for the Fixed Voice, Mobile Voice and Data, Data Communications and Converged Communications environment.

TEMCare Premium Analytics Services

TEMCare Premium Analytics Services are delivered as a complete Business Process Outsourcing Managed Service, where the Convergence team members execute all TEM functions.  Convergence staff and the customer’s TEM application users and program and business managers have access to the TEMPOR portal to Convergence analytical software and other portal supported applications.

The service is ideally suited to MidMarket and Corporate customers with a TEM focus on business intelligence for visibility and control through exception reporting who want to take a full outsourced approach.

The service is well suited to organizations who manage and supervise the Total Telecom Service Lifecycle Management (TSLM) processes at a high level through SLA metrics and KPI reporting, while relying on Convergence to provide them with results from Business Intelligence and leave all operational and management processes to the outsourcing partner.

Optional services

TEMCare Premium services are customizable with customer-specific features with TEMSolutions Professional Services as needed during the service term.

Contact us for more information on Convergence TEMCare Premium services.

 

 


Telecom Expense Management TEMCare Services

TEMCare for Telecom

Convergence’s TEMCare family of business process outsourcing (BPO) services provides organizations with the visibility and control needed to effectively and efficiently manage fixed voice, mobile voice and data, and data and converged communications throughout their local, national, international or global organization.

TEMCare Base

TEMCare Managed Services come in three levels of increased functionality. TEMCare Base Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR or TEMPOR Enterprise Portal to the CIMPL and/or Convergence software and other portal supported applications.

TEMCare Advanced

Convergence’s TEMCare Advanced Services provide in a collaborative approach to TEM telecom management. TEMCare Advanced Services are delivered as a Business Process Outsourcing Managed Service, where the Convergence team members actively collaborate with the internal team in the TEM processes.

TEMCare Premium

Convergence’s TEMCare Premium Services provide in Complete Business Process Outsourcing of TEM management for Fixed Voice, Mobile Voice and Data, IoT, M2M, 
The service provides the highest level of outsourcing, yet customers maintain visibility into the TEM telecom management process.



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