TEM Expense Optimization Services

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization. These are high impact services with a high ROI – Return of Investment of 500 % and more.

Professional Services with direct impact on your bottom line

Convergence offers a comprehensive set of software-powered Telecom Expense Management (TEM) professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together.

In our portfolio of Professional Services, Expense Optimization services are specifically designed to realize direct and lasting savings on your Telecom Expenses. Many of our customers start working with Convergence based on one or more of our Expense Optimization offerings. These are high impact services with a high ROI – Return of Investment of 500 % and more. Expense Optimization Services are typically provided on a contingency basis with a ROI guarantee.

For organizations acquiring an internal TEM software solution, engaging with Convergence in Expense Optimization Professional Services has additional benefits: 

  • Your baseline of telecom expenses will be substantially reduced, which will reflect in your investment for the TEM service or system.
  • The savings from the optimization services typically exceed the investment of your TEM service or system, which will allow you to better manage your telecom environment and further reduce costs.
  • During an expense optimization assignment, Convergence collects a lot of information that is required during the implementation of a TEM system. In using that readily available information you save on implementation costs.

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization.

Expense Optimization Services are typically executed one-time or periodic when a managed service or internal TEM system is not provided for. If you are also looking for outsourced recurring and process services and savings, TEMCare Managed Services that come in Base, Advanced and Premium packages are the answer.

The Convergence Expense Optimization TEMSolutions includes:

 

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TEMScan

This service measures the savings potential through TEM software and services for your organization. The service may cover all of your telecom spend (ImpactScan) or focus on Voice and Wireless (QuickScan), data communications (NetScan), Telecom Assets (AssetScan) or particular telecom sub domains (InSight). The service provides you with the opportunity assessment and insight in the savings potential from the execution of a TEM initiative prior to starting it.

TEMStrategy

These strategic services help you to assess your TEM goals and objectives, documents your TEM strategic requirements, provides in advice on which architecture, technologies, functional requirements, service approach and operational processes are right for your organization. TEMStrategy services substantially reduce the time to define the roadmap to an organization’s TEM project. And with a clear understanding of discovered needs, you will be able to start on shorter notice and realize the expense reductions and process improvements earlier.

TEMAudit

This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.

TEMSourcing

With Telecom Expense Management providing the potential to reduce telecom spend by 20% to over 40 percent, this service offers a first important step of expert contract negotiation backed up by performing benchmarking, RFP and reverse auction software to optimize contract terms. TEMSourcing covers fixed voice, mobile, data and infrastructure optimization services. TEMSourcing services include fixed price and incentive based Telecom Tariff Optimization (TTO), Telecom Network Optimization (TNO), Telecom Asset Optimization (TAO) as well as specific services for SME customers (SmartSave).

TEMRFx

Evaluating an RFx i.e. a Request for Proposal (RFP) or Request for Information (RFI) or Request for Quotation (RFQ) for new telecommunications equipment and services is an even more time- and resource intensive task than developing the RFx. Receiving, analyzing, scoring, weighing and deciding objectively which bids should make it to the short list and finally making the selection is a science by itself.

TEMInventory

To establish an accurate telecom infrastructure inventory and set the basis for a comprehensive TEM practice, the TEMInventory demarcation service captures accurate counts of locations, circuits, vendors, and equipment within an organization.

TEMFoundation

The TEMFoundation service consists of a consolidated fixed and mobile communications inventory creation paired with a comprehensive communications bill audit and optimization. Together these elements enable clients to realize significant, ongoing savings by identifying hidden waste and process inefficiencies and redundancies. The TEMFoundation service is also used to establish a baseline standard prior to entering into carrier contract negotiations. Designed as a virtually cost- and risk-free investment option, the two-part service applies cost savings realized through bill auditing and optimizations to offset the costs of building a comprehensive enterprise-wide communications inventory.

 

Contact us for more information on Expense Optimization Professional Services.


TEM Solutions

Telecom Expense Management is a journey, not a destination. Over the lifetime of a TEM initiative, organizations may want to have the choice to a full business process outsourcing, a managed service or an on premise solution with outsourced or in-sourced help from Convergence. Facing this real life reality our services are tailored to fit all customer needs during a TEM journey.
Convergence offers a comprehensive set of software-powered Telecom Expense Management (TEM) professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together.
This combination of services and software provides corporations, not for profit and government organizations visibility into and control over their telecom spending, and can significantly reduce expenses by quickly addressing specific “pain points” within the telecom environment.
Convergence’s TEMSolutions bridge the gap between traditional outsourcing and TEM software.
Companies previously had to choose between TEM software and a traditional managed service route, but TEMSolutions offer the best of both worlds. 

TEM Infrastructure Solutions

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most out of his TEM infrastructure investment.

Telecom Expense Optimization

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization. These are high impact services with a high ROI – Return of Investment of 500 % and more. Expense Optimization Services are typically provided on a contingency basis.

TEM Business Process Solutions

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Customers can also out-task some or all of their telecom environment management tasks to Convergence, relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

Who benefits from TEM

Telecom expense management is not just for the telecom managers and the IT department anymore. For the CFO, the costs associated with  communications are just as important. The CPO and his procurement department are concerned that telecom orders are ordered under existing agreements. The CIO is concerned about how information is securely processed. HR managers want to see the telecom policy properly implemented and respected. And the Legal department wants a say in the new agreements.


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