The pressure on organizations to better manage their telecom environment has only increased during recent years.
Telecom expenses typically rank in the top 5 among enterprise business expenses and represent 20% of ICT expenses.
According to industry analysts, an average of 7 to 12% of telecom service charges are in error andcompanies forfeit 10% or more by not auditing telecom invoices.
Large enterprises receive thousands of telecom invoices per year from ever more telecom suppliers. As demand for mobile services increases, the pressure also increases to contain mobile expenses.
The vast majority - more than 80% - of corporations will spend at least 15% more than they should on mobile expenses.
So you need a TEM Solution to tackle these risks and problems. But there are a lot of priorities to be set and decisions to be made on what type of TEM solution are right for your organization and how a roll-out should be planned for:
TEMStrategy Services help you to assess your TEM goals and objectives, documents your TEM strategic requirements, provides in advice on which architecture, technologies, functional requirements, service approach and operational processes are right for your organization. TEMStrategy services substantially reduce the time to define the roadmap to an organization’s TEM project. And with a clear understanding of discovered needs, you will be able to start on shorter notice and realize the expense reductions and process improvements earlier.
The results of a TEMStrategy assignment are clear and well documented recommendations and rationale to meet your TEM goals and objectives. You also will find out which TEM processes and tasks should remain internal to your organization and which ones should rather be outsourced, based on your organizational structure, ICT and BPO strategy, timeframe, available resources, and competencies.
Contact us for more information on TEMStrategy Services.
Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.
An accurate inventory allows to execute a TEM program efficiently, providing easy reporting and analysis of inventory related information and producing maximum savings.The foundation of a telecom expense management (TEM) program is an accurate telecommunications service inventory. The telecom inventory is the reference base for telecom management activities such as tracking moves, adds and changes, operator spending levels and network optimization.
Convergence’s Telecom Strategic Sourcing services combine advanced e-sourcing software solutions with deep telecom domain expertise, extended market intelligence, and a proven telecom strategic sourcing process that substantially reduce your telecom services expenses and produce exceptional return on investment for your organization’s communications services. Leverage Convergence's Sourcing Experience to get outstanding results from your sourcing initiatives.
Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. The professionals at Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Telecommunications equipment and services, including online and reverse auctions. Convergence consultants average more than 20 years of experience.
Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services. TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.
After validation and optimization, the next important contributing factor to the gains Telecom Expense Management can bring is ATM - Active Telecom Management, where validation and optimization becomes an ongoing process and cost consciousness and employee awareness also help reducing overall costs through delivery of monthly reports and business intelligence. Active Telecom Management has the potential to further reduce your telecom expenses by 15% to over 25%.
With TEM supporting and transforming critical business processes to reduce costs and improve telecom management processes, ensuring that the TEM applications are managed effectively and continually is critical. With TEM requiring both technical and business knowledge, skilled TEM professionals who can deliver quality services to the organization and its management with minimal training are hard to find. TEMResourcing provides you with such skilled professionals either remotely working or on site.
TEMReports Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by our TEM software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence.