TEMBPO

Outsource your TEM processes

Telecom Expense Management Business Process Outsourcing assure SLA based TEM execution.

Use our operational services
to timely execute your TEM processes.

TEMBPO is an acronym used for different telecom expense management related processes including Business Process Outsourcing, Business Process Out-tasking and Business Process Optimization.

Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services that come in a Base, Advanced and Premium package.

TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.

TEMBPO focuses on organizations that do not have an effective TEM process (i.e. people, process and technology coordinated in a best-practices approach) the costs are likely to be significant. Large billing errors can be caused by ineffective visibility to the telecom inventory, process inefficiencies, missing changes to billing, and other fundamental TEM disciplines.

Hence, TEM Business Process Optimization services are independent from whether a company outsources or out-tasks its TEM processes or operates an internal TEM system.

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. In addition to the standard offerings we provide, custom BPO consulting is available.

TEMBPO Services

With Business Process Optimization for your Telecom Expense Management processes, substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.

TEMBPO looks at and streamlines the way an organization manages its telecom environment, determines the process, people and tools gaps and drafts recommendations to close those gaps.

Determining in which way an organization should acquire TEM technology may also be part of a TEMBPO assignment.

A TEMBPO assignment analyzes the existing TEM processes, tools and responsibilities, helps you to define the future objectives and works with you on the transition from the existing situation to a best practices approach, including recommendations on organizational structure and responsibilities, technologies and preferred deployment method.

Investing in a TEM software solution alone does not guarantee success. Consider a comparison to personal financial software such as tax software. Your success in completing, filing, and minimizing your tax liability is dependent upon your knowledge of the tax code as well as your ability to apply the software correctly. Furthermore, the tax software that you used last year does not incorporate changes applicable to this year’s returns. The same can be said for TEM software-only solutions; they are as good as the supporting domain expertise and processes implemented by the enterprise.

Convergence’s TEMBPO service provides in the necessary handholding and guidance to make your TEM initiative succesfull, beyond the acquisition of technology.

Organizations may decide to completely or partially outsource their Telecom Expense Management processes through Convergence TEMCare Managed Services that come in a Base, Advanced and Premium package or they acquire a TEM solution to operate with internal resources.