Technology Expense Management Infrastructure Services

 

  

 

 

 

 

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate a Cloud,  on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most out of his TEM infrastructure investment. 

Technology Expense Management Software can be Cloud based, be installed on-premise or in a hybrid setup.

Convergence gives you the flexibility to deploy the CIMPL and Convergence software in the way that works best for your organization:

  • Cloud: You only need a web browser to access the TEM software in the Cloud. This is the most common setup.
  • On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
  • On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the data centers Convergence has access to world-wide through his hosting partner.
  • Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
  • Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

In a Cloud setup, you can select one of the TEMCare managed services packages for rapid technology savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

To support your deployment, Convergence offers a comprehensive set of Technical  and Business Consulting Services:

Implementation Services

Convergence offers Technical Implementation Services and Business Implementation services to organizations acquiring TEM software. Technical implementation services include hardware and systems software installation and application software installation and configuration.

Business implementation covers Analysis, Design, Configuration, custom Development, Testing, and Deployment of your TEM software aligned with the priorities and business needs of your organization.

Our technical and business implementation services are method based and follow ITIL standard practices.

TEMHosting

This service gives customers the option to outsource deployment, operations and support for their Convergence TEM software application, including all hardware, network access, application and database back-up and restore procedures, system security and software monitoring.  Organizations also have the flexibility to out-task TEMSolutions according to their unique business needs. As an example, an organization may start with TEMSourcing to re-negotiate their mobile contracts, and then add more services over time for increased technology savings.

TEMOnSite

These services are operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Convergence operations team members execute on a planned basis at your premises such tasks as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOnSite services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most of his TEM infrastructure investment.

Contact us for more information about TEM Infrastructure Services.


TEM Solutions

Telecom Expense Management is a journey, not a destination. Over the lifetime of a TEM initiative, organizations may want to have the choice to a full business process outsourcing, a managed service or an on premise solution with outsourced or in-sourced help from Convergence. Facing this real life reality our services are tailored to fit all customer needs during a TEM journey.
Convergence offers a comprehensive set of software-powered Telecom Expense Management (TEM) professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together.
This combination of services and software provides corporations, not for profit and government organizations visibility into and control over their telecom spending, and can significantly reduce expenses by quickly addressing specific “pain points” within the telecom environment.
Convergence’s TEMSolutions bridge the gap between traditional outsourcing and TEM software.
Companies previously had to choose between TEM software and a traditional managed service route, but TEMSolutions offer the best of both worlds. 

TEM Infrastructure Solutions

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most out of his TEM infrastructure investment.

Telecom Expense Optimization

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization. These are high impact services with a high ROI – Return of Investment of 500 % and more. Expense Optimization Services are typically provided on a contingency basis.

TEM Business Process Solutions

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Customers can also out-task some or all of their telecom environment management tasks to Convergence, relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

Who benefits from TEM

Telecom expense management is not just for the telecom managers and the IT department anymore. For the CFO, the costs associated with  communications are just as important. The CPO and his procurement department are concerned that telecom orders are ordered under existing agreements. The CIO is concerned about how information is securely processed. HR managers want to see the telecom policy properly implemented and respected. And the Legal department wants a say in the new agreements.


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CONVERGENCE ANALYTICS

Brussels, Belgium
Belgrado, Serbia

AGENCIES

Paris, France
Dusseldorf, Germany
Amsterdam, The Netherlands
Lissabon, Portugal
Madrid, Spain

WE HELP


CIO - Financial Managers
CPO - Procurement Managers
CTO - Technology Managers
Mobile Managers
Network Managers
Accounts Payable Managers


TECHNOLOGY SERVICES


- Telecom Expense Management

  • Historic Audits
  • Contract Negotiations
  • Telecom Procurement

- Mobility Management

  • Bring your own device

- Cloud Management Services

  • Cloud Cost Optimization
  • Cloud Billing
  • Cloud Analytics


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Healthcare
Manufacturing
Media
Services
Case Studies

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WHY CONVERGENCE


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CONTACT US


EMEA
Belgium:
Tel: +32 (0)2 534 911 44
GSM: +32 (0)475 23 43 04

CEE
Serbia:
Tel: +381 (0)11 441 45 00
GSM: +381 (0)62 475233

 


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