The practice of TEM encompasses the business processes conducted by IT, procurement and finance departments to acquire provision and support corporate dispersed IT and Communications assets. The practice has evolved in recent years from Telecom Expense Management towards Technology Expense Management. Stated otherwise, technology expense management is the build-out of services, or the acquisitions of third-party services, to manage the supply chain for IT and telecommunications.
TEM services enable enterprises' IT, procurement and finance departments to order, provision, support and manage costs of large-scale corporate communications, associated IT services and their inventories (such as fixed and mobile telephony and data, cloud license tracking, and loT connectivity). TEM services also include business intelligence and reporting suitable for supporting C-Ievel strategic decision making.
At the heart of any TEM solution is an automated software platform used by the business or by an external service provider managing a company's IT and telecom invoices and assets. This platform ties into relevant business applications and software (for example, enterprise resource planning - ERP, customer relationship management - CRM, supply chain management - SCM, HR and call accounting) to facilitate the management and payment of carrier invoices. Gartner describes the component services of TEM as:
Sourcing - What users buy and at what price.
Ordering, provisioning, support - Ensuring the use of structured workflows and authorizations for the commissioning and deployment of IT & telecom assets. This may include help desk operations for ordering, provisioning and break/fix depot repair.
Inventory - Scalable, flexible data repository of IT & telecom assets and asset management of UCaaS, laaS, PaaS, storage, loT and other IT assets, in addition to fixed and mobile devices.
Invoice management - Invoice reconciliation (that is, invoice, inventory and contract). This includes the receipt of invoices and treasury services for payment.
Usage - The ability to optimize service contracts, track consumption of IT & telecom assets and allocate them to, for example, business units, departments and individuals.
Dispute - Ensuring the recovery of credits and managing short-pay and no-pay decisions.
Business intelligence - The ability of departments, such as IT and finance, and of business units to generate data that can be acted on. This is achieved by maximizing the value of information from the supporting TEM service components, and drawing on complementary business applications (for example, ERP, HR and SCM).
Additionally, Gartner defines TEM solutions in 3 categories, which are tracked in the MarketScope published on a regular base: TEM application - The customer acquires applications to improve self-management (applications may be vendor-hosted). TEM managed service - The customer is primarily self-managed; however, customers gain access to SaaS, and invoice data entry is managed by the vendor. BPO - This is vendor-managed. The minimal service to be considered BPO includes vendor invoice management, inventory management and dispute management. For mobile environments, this includes ordering and provisioning and generally the most-predominant outsourced function. In the most recent Gartner MarketScope it was stated that the future for TEM is defined by Enterprise communications and IT services that continue to grow and evolve, driven by the use of video, cloud services, mobility, emerging loT, consumption-based services and digitalization. Enterprises also continue to apply TEM for traditional fixed and mobile tracking capabilities (such as fixed/wlrellne voice, call accounting, data networks, mobile voice and data services), and beyond. Enterprises are looking to include a wider spectrum of communications-related IT and cloud-based tracking capabilities, along with full life cycle management of fixed and mobile assets, expenses and usage, and elements of loT connectivity management. The power of data, Business Intelligence and Analytics for control purposes will continue to increase in importance, along with service delivery. Business intelligence continues to be key to TEM's future, to provide analytics to improve forecasts on spending for technology migrations, support sourcing strategies and negotiations with providers, price benchmarking, and plan usage scenarios for enterprise IT and telecom services. Thanks to its origins in Data Warehousing and Business Intelligence, Convergence’s TEMExpert Business Intelligence solution provides in the most powerful analytics in the TEM market.Read more/less
Explore Technology Expense Management
Technology Expense Management fullfills the need of organizations to to better manage their ICT assets and services. TEM provides visibility into the Technology inventory and associated costs, eliminates inefficiencies and produces cost savings and avoidance. By centralizing information about traditional telecom networks, mobility programs, IoT, and internal IT infrastructure, Technology Expense Management solutions provide intelligence at any level of the organization.
TEM for Enterprises
Recent economic trends are forcing enterprises to re-examine their top expenses, to reduce overhead and to increase corporate profitability, and one of the ways they're coping is via technology and telecom expense management (TEM). Enterprises are seeking more than just one-off audits of supplier bills. Instead, they want to develop a long-term plan to track services and close leakage loopholes.
TEM for Government
The government and military organizations need do more with less and are more demanding when it comes to manage their technology and telecom budgets. Government Agencies and other Government Organizations need Technology Expense Management to provide increased vendor accountability.
TEM for Non-Profit
The web based nature of Technology and Telecom Expense Management software now allows nonprofit organizations to introduce a centralized management instrument, establish a global policy, get global visibility on expenses, allow individuals and distributed branches to manage their technology and telecom assets through a self service portal and more.
TEM for Telcos
Telecom operators, Systems Integrators and Telecom Resellers can all benefit from Convergence’s TEM solutions and services and improve their customer service capabilities. In direct and outsourcing agreements through the growing customer demand of technology and telecom and associated expense management services, the supplier inherits the TEM challenges to manage the technology and telecom contracts from its customer’s and third party services suppliers.
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"Convergence operates as an extension of our IT and Procurement team and has become indispensable to centrally manage our telecom contracts and costs."
Managed Services
TEM Managed Services and Business Process Outsourcing avoid the learning curve of an internal TEM solution, include ready access to subject-matter experts and bring sustainable process efficiencies and overall communication cost reduction for any size organization. The collaborative nature of TEM Managed Services and BPO allow leveraging the strengths of internal and external resources, maximize efficiencies and minimize expenses.
Professional Services
Convergence offers a comprehensive set of software-powered Technology Expense Management and Telecom Expense Management professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together. TEMSolutions range from TEMAudits to Contract Negotiations/RFPs to Strategic advice on technology.
Application Development
Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs.
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