Convergence gives you the flexibility to deploy the CIMPL and Convergence software in the way that works best for your organization:

• Cloud: You only need a web browser to access the TEM software in the Cloud. This is the most common setup.
• On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
• On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the data centers Convergence has access to world-wide through his hosting partner.
• Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
• Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

In a Cloud setup, you can select one of the TEMCare managed services packages for rapid technology savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

To support your deployment, Convergence offers a comprehensive set of Technical  and Business Consulting Services:

Implementation Services

Convergence offers Technical Implementation Services and Business Implementation services to organizations acquiring TEM software. Technical implementation services include hardware and systems software installation and application software installation and configuration.

Business implementation covers Analysis, Design, Configuration, custom Development, Testing, and Deployment of your TEM software aligned with the priorities and business needs of your organization.

Our technical and business implementation services are method based and follow ITIL standard practices.

TEMHosting

This service gives customers the option to outsource deployment, operations and support for their Convergence TEM software application, including all hardware, network access, application and database back-up and restore procedures, system security and software monitoring.  Organizations also have the flexibility to out-task TEMSolutions according to their unique business needs. As an example, an organization may start with TEMSourcing to re-negotiate their mobile contracts, and then add more services over time for increased technology savings.

TEMOnSite

These services are operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Convergence operations team members execute on a planned basis at your premises such tasks as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOnSite services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most of his TEM infrastructure investment.

Contact us for more information about TEM Infrastructure Services.