Telecom Expense Management has a different face in Europe than in the US.
US TEM solutions are invoice processing focused while European customers have a dramatic need for more visibility and analytic insight in their telecom inventory and expenses.
The European market is served by companies with a focus on the countries where they are headquartered, whereas US TEM providers have a more global view.
TEM initiatives in Europe are often fragmented across geographic areas, yet TEM initiatives at large, multinational and global companies require multilingual, multi-currency, multi-operator solutions.
According to Analysts, Business intelligence is key to TEM's future. Most vendors offer their customers operational data presentment or reporting. Analytics however are increasingly important as they allow improving forecasts for spending on technology migrations, supporting sourcing strategies and negotiations with providers, handling price benchmarking and planning usage scenarios for enterprise telecom services.
Convergence has its roots in Data Warehousing and Business Intelligence and entered the TEM market almost two decades ago with a solution to analyze operator invoices.
This solution, by ongoing development by Convergence Analytics, has evolved to an operator grade business intelligence solution.
Leveraging the tens of millions of dollars invested in CIMPL’s software, Convergence integrates CIMPL’s software in TEMPOR Enterprise serving large and global organizations.
Convergence’s proprietary software complements CIMPL’s operational business process support functions with an invoice processing solution imperative to serve the EMEA market and with advanced analytics, making the integrated solution the most advanced internationally capable TEM solution available.
Convergence Software
Convergence develops three key functional domains of the TEM application stack: software capable to process invoices from many sources, TEM analytic applications and TEM Web integration solutions.
Convergence BillIntelligence integrates, normalizes, maps, translates telecom invoices from any operator in any language or country and produces the SBO® - Standard Bill Output, a standard telecom invoice which easily integrates with CIMPL and/or Convergence’s TEMExpert Analytic as well as with third party solutions. Convergence TEMExpert is an operator-grade Business Intelligence solution providing high performance reports, OLAP analytics, ad-hoc query and analysis, statistical analysis and data mining, alerts and information broadcasting. Convergence also develops a range of software solutions to support the auditing and optimization assignments: Convergence technology is delivered as a managed service through the TEMPOR and TEMPOR Enterprise portal or as licensed software for on premise or trusted third party hosting.Read more/less
Convergence BillIntelligence invoice processing software
Convergence’s BillIntelligence invoice processing software provide in the technology to support multi-company, multi-operator, multi-format, multilingual and multicurrency invoice processing, considered the Achilles heel of TEM.Convergence TEMExpert Analytic TEM Software
Convergence TEMExpert provides in a web based Business Intelligence solution for high volume terabyte-size data analysis and reporting.
Providing in a call detail level data warehouse, Convergence TEMExpert also supports the data access requirements for Telecom Auditing applications.Convergence Analytic Auditing Software
Contact us to learn more about Convergence’s telecom expense management software
TEM Technology
Today’s world economy accelerates Technology and Telecom Expense Management (TEM) adoption. TEM’s capabilities have in recent years expanded far beyond just checking telecom invoices for errors that are inevitably found in telecom bills. Technology Expense Management software covers management of Internal IT, IT Assets, networking, storage, Private, Public and Hybrid Cloud services and 'everything-as-a-service' or 'XaaS', with traditional Telecom Expense Management covering Mobile Voice and Mobile Data, Fixed Voice, VoIP, SIP, Conferencing, UCC and Data Network Communication Services.
TEM Technologies includes typically a web accessible platform supporting procure to pay processes, bill integration and business intelligence. In addition, auditing ad optimization software is used in the back-end for automated validation, rate plan simulations and optimization.
Life cycle management capabilities may be included in a solution as well as integration with Mobile Device Management (MDM)), asset tracking for IoT, UCC and IT assets. Further areas are UEM/EMM and ITSM integration, and more recently SaaS license tracking and optimization are added to the technology footprint.
Convergence TEM Software
Convergence Analytics develops advanced Data Warehouse and Business Intelligence solutions for the Technology and Telecom Expense Management market. Convergence Analytics data integration software is used to solve the bill processing challenges for the TEM industry. Its Billing and Business Intelligence solutions are used in the for TEM Analytics and Technology Supplier Billing and Reporting systems.
Convergence Telco Software
Convergence Analytics develops advanced software for Telecom Operators:
XORD provides in a billing solution for custom billing.
VENTURA provides in a revenue forecasting application allowing to simulate contract revenue.
CIPHER is a plan optimization software for initial and ongoing mobile services plan optimization.
ACIES takes invoice reporting and analytics to the next level.
TEMPOR Portal
The TEMPOR Technoilogy Expense Management portal powers Convergence's managed services. TEMPOR provides in an Enterprise grade portal environment, providing access to the Convergence and CIMPL TEM software and productivity applications. Collaboration features include web publishing, content management, collaboration and social networking.
CIMPL Software
CIMPL: The Expert Software Help That You Need To Manage Technology, Cloud, IoT, Telecom and Mobility. Cimpl tracks usage and cost, automates procurement processes and day 2 activities for mobile, wireline, M2M, IoT, cloud and IT.
Cimpl empowers employees, through its self-service portal, enhanced reporting capabilities, integrations and intuitive dashboards, to control the costs and usage of the technology in use.
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