TEMExpert Business Intelligence and Analytic Intelligence

With TEMExpert Business Intelligence you can track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment.

TEMExpert provides insight and transparency of your expenses.

TEMExpert business intelligence delivers high performance, sophisticated analytics, low cost of ownership, rapid report creation, and superior end user self-service.

Business Intelligence has been a core competency of Convergence since day one. Convergence team members have over 30 combined man years of Business Intelligence experience.

While historical audits to identify overcharges are worthwhile exercises and successful in the short-term, the issue of improving the overall management of telecom expenses is not solved with one time audits, and overcharges and billing errors will occur year after year.

With TEMExpert Business Intelligence you can track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment. Predictive analytics allow your organization to anticipate, to execute trend analysis, and avoid unnecessary expenses. Dashboards with drill-down capabilities provide accurate executive information and deep analysis capabilities, while gauges and graphs support comprehensive, visual analysis.

Locate lines that need disconnecting through exception reporting, identify where electronic data can be used instead of paper, and become more proactive towards the telecom environment in using Convergence TEMExpert Business Intelligence, either as a standalone TEM solution or an Analytic Intelligence solution complementing the TEM operational platform.

Business Intelligence allows you to be smarter and more aggressive towards proactively managing telecom expenses.

TEMExpert analyses your company’s traffic and costs. The solution derives data from the operational TEM applications, from electronic invoices provided by your fixed, mobile and data communications operators, from PABX’s and other data sources such as budgeting, HR and ERP systems. Insight includes statistics on all telecom expenses and allows you to manage subscriptions, select the most cost effective operator and pricing plan and optimize your employees call behaviour.

TEMExpert provides in the advanced analytics capabilities addressing all Reporting and Analysis requirements. This Data Warehousing and Business Intelligence solution allows detailed analysis across all available dimensions.

Dynamic reporting is achieved using BI front-ends such as Microstrategy, Tableau, SAP Business Objects, Cognos, or even Excel as the Business Intelligence front end.

Examples of capabilities include:

Call behaviour per user up to the lowest detail level i.e. minutes called and call.
Cost allocation per user up to the lowest detail level i.e. minutes called and call.
Call behaviour per type of subscription.
Rolling and moving insight in cost- and price-evolution per user and per measure of time.
Actual cost versus budgeted cost comparison and analysis.
Support for Gregorian as well as for the invoicing calendar.
Overviews of top X / bottom X call costs and call duration.
Call behaviour per user during business hours and after business hours.
Support for ‘business rules’; exceptions on ‘business rules’ are automatically alerted.

Scorecards and dashboards

Pixel-perfect report formats with the broadest visual appeal that convey information "at-a-glance" for managers and executives.

Enterprise Reporting

Print-perfect report formats that deliver more detailed operational information than a scorecard or dashboard in a concise format that can be consumed by all business users.

OLAP Analysis

Slice-and-dice analysis with drilling, pivoting, page-by and sorting capabilities for the manager or business user who needs to perform analyses beyond standard operational reports.

Advanced & Predictive Analysis

Full investigative query against the data warehouse down to the transaction level, allowing power users and professional analysts to perform extensive predictive and statistical analyses.

Alerts & Proactive Notification

Information delivery to large telecom user populations both internal and external to the organization, based on schedules, business exceptions or demand.

TEMExpert Features

Out-of-the-box multi-tenancy – share a server across multiple organizations
The TEMExpert Business Intelligence platform is ready-to-run for either a single enterprise, or hundreds of business units, or other types of organizations running on the same shared server instance.

TEMExpert full range of multi-tenancy features, include:

Multi-tenant authentication / single sign-on.
Multi-tenant metadata and content repository architecture – completely insulates tenants from each other while allowing sharing of resources across tenants when desired.
Multi-tenant administration plus row- and column-level data security for delivering fine-grained data access management.
Right-sizeable business intelligence capabilities – designed to scale.

TEMExpert Business Intelligence technology is designed to support hundreds of concurrent and thousands of named users on a single server with high-performance:

Lightweight and high-performance 100% pure Java architecture fully leverages modern multi-core and 64-bit hardware.
Able to leverage J2EE application server high-scalability clustering capabilities.
Optimized in-memory data caching with options to push-down processing to underlying relational DBMS.
Scalable relational OLAP data analysis leverages aggregate tables and the power of the RDBMS.
Built-in report virtualization allows reports of any size, limited only by available storage hardware.
Architecture designed for integrating and embedding.
Single sign-on authentication and authorization for easy integration with portal and home-grown access control functionality.
Seamless user experience – locked down or wide open.

TEMExpert is highly usable, Web user interface capabilities including:

Interactive, continually updated views of information.
Real-time and near-real-time data access.
Drag-and-drop changes to reports, tables, menus, charts, queries and more - as much or as little as you want users to use.
Point-and-click menus and interactivity.
Extensible drag-and-drop customizations to reports and screens.
Easy to integrate & customize.
Out-of-the-box TEMPOR Portal integration.
Leverages widely available Java and XML skills.
Leverages existing business data stores including JDBC, XML, HQL, EJBQL, MDX, and custom sources.
Straightforward, extensible Java APIs plus easy-to-use re-skinning and process flow capabilities simplify integration and customization, easily adapting to unique requirements.
Easy-access, customizable Web Services APIs.
Seamless C, C++ and PHP integration.
Complete, GUI-driven data integration and ETL capabilities.

Call behaviour per user up to the lowest detail level i.e. minutes called and call. Cost allocation per user up to the lowest detail level i.e. minutes called and call. Call behaviour per type of subscription. Rolling and moving insight in cost- and price-evolution per user and per measure of time. Actual cost versus budgeted cost comparison and analysis. Support for Gregorian as well as for the invoicing calendar. Overviews of top X / bottom X call costs and call duration. Call behaviour per user during business hours and after business hours. Support for ‘business rules’; exceptions on ‘business rules’ are automatically alerted.

Contact us for more information about Convergence TEMExpert Business Intelligence.

TEM Technology

Today’s world economy accelerates Technology and Telecom Expense Management (TEM) adoption. TEM’s capabilities have in recent years expanded far beyond just checking telecom invoices for errors that are inevitably found in telecom bills. Technology Expense Management software covers management of Internal IT, IT Assets, networking, storage, Private, Public and Hybrid Cloud services and 'everything-as-a-service' or 'XaaS', with traditional Telecom Expense Management covering Mobile Voice and Mobile Data, Fixed Voice, VoIP, SIP, Conferencing, UCC and Data Network Communication Services.
TEM Technologies includes typically a web accessible platform supporting procure to pay processes, bill integration and business intelligence. In addition, auditing ad optimization software is used in the back-end for automated validation, rate plan simulations and optimization.
Life cycle management capabilities may be included in a solution as well as integration with Mobile Device Management (MDM)), asset tracking for IoT, UCC and IT assets. Further areas are UEM/EMM and ITSM integration, and more recently SaaS license tracking and optimization are added to the technology footprint.

Convergence TEM Software

Convergence Analytics develops advanced Data Warehouse and Business Intelligence solutions for the Technology and Telecom Expense Management market. Convergence Analytics data integration software is used to solve the bill processing challenges for the TEM industry. Its Billing and Business Intelligence solutions are used in the for TEM Analytics and Technology Supplier Billing and Reporting systems.

Convergence Telco Software

Convergence Analytics develops advanced software for Telecom Operators:
XORD provides in a billing solution for custom billing.
VENTURA provides in a revenue forecasting application allowing to simulate contract revenue.
CIPHER is a plan optimization software for initial and ongoing mobile services plan optimization.
ACIES takes invoice reporting and analytics to the next level.

TEMPOR Portal

The TEMPOR Technoilogy Expense Management portal powers Convergence's managed services. TEMPOR provides in an Enterprise grade portal environment, providing access to the Convergence and CIMPL TEM software and productivity applications. Collaboration features include web publishing, content management, collaboration and social networking.

CIMPL Software

CIMPL: The Expert Software Help That You Need To Manage Technology, Cloud, IoT, Telecom and Mobility. Cimpl tracks usage and cost, automates procurement processes and day 2 activities for mobile, wireline, M2M, IoT, cloud and IT.
Cimpl empowers employees, through its self-service portal, enhanced reporting capabilities, integrations and intuitive dashboards, to control the costs and usage of the technology in use.

Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.

"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."

TEM Market Analyst

Our Experience

Convergence Analytics has over 15 years of experience in Telecom Expense Management. We executed over 250 projects with over 100 customers and achived a 99% success rate. From a strong IT background, we use proprietary and third party software to consistently provide efficiencies and savings with Managed Services and Professional Services. We are serving large national and global customers and work with US, South American and Asian partners to support their global customers with our international experience across EMEA countries.

Our Philosophy

We love to use technology to create value for our customers and bring simplicity where complexity reigns. We bring clarity, control, compliance, and cost savings across our customer’s global technology expenditures. We leverage decades of experience in Data Management and Business Intelligence to provide data integration and expense reporting and even shadow billing solutions to help our customers get a grip on technology expenses. But we go the extra mile and provide technology enabled solutions that produce actionable savings. In our Business Consulting solutions we often work on a contingency basis, which assures our customers of guaranteed exceptional ROI results from their TEM initiatives. Through best practices, spend visibility and automation, we keep the digital footprint under control and cost-effective.

Convergence TEM Technology

TEMExpert Business Intelligence

With TEMExpert Business Intelligence you can track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment. Predictive analytics allow your organization to anticipate, to execute trend analysis, and avoid unnecessary expenses. Dashboards with drill-down capabilities provide accurate executive information and deep analysis capabilities, while gauges and graphs support comprehensive, visual analysis for full spend insight and transparency..

BillIntelligence

Convergence BillIntelligence™ addresses the need for central processing of invoices coming from many countries and operators, in as many languages and a variety of formats. BillIntelligence™ captures billing data from EDI, XML, XLS, CSV, TXT and other electronic formats, processes the billing data, maps data down to the CDR level to a common format, provides in normalization, data transformation, data mapping and language translation and produces output to any database or any alternate file format.

TEMAuditor Workbench

Convergence has developed a dedicated audit application, TEMAuditor Workbench to automate the auditing processes and increase the efficiency of telecom auditors. TEMAuditor Workbench: supports telecom analysts in invoice validation and optimization assignments prior to the deployment of a TEM solution and during recurring deep validation and optimization processes. With TEMAuditor Workbench our experts dig deep in the history of your telecom records to uncover billing errors and determine savings opportunities.

XORD Custom Billing

The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..

VENTURA Forecasting

Convergence XORD Billing Software provides Telecom Operators with an extraordinary billing solution for their extraordinary customers. Which allows you to provide them with extraordinary service with regards to their billing requirements. Integrating seamlessly with your existing systems, XORD allows you to deliver a personalized experience. XORD allows to work with personalized rate plans, so you can make an offer in tenders without being restrained by standard offerings.

Cipher Optimization

User behavior from telecom service users changes faster than ever. And your extraordinary customers want timely advise for the optimization of their service plans as user behavior changes. Convergence CIPHER Service Plan Optimization Software allows you to do just that on an ongoing basis during the lifetime of your service agreements. This allows you to provide your extraordinary customers with a credible cost management service beyond their expectations.

ACIES Telco Analytics

Convergence ACIES Reporting and Analytics Software provides Telecom Operators with a state-of-the-art Business Intelligence solution for their most demanding customers. Not only can you provide your customers with a standard portfolio of metrics and insight, ACIES allows for fully customizable intelligence. With the help of Convergence or through self-service by the customer. Which addresses the requirements of large and profitable customers at every level.

TEMPOR Portal

TEMPOR is an enterprise web platform integrating Technology Expense Management and Telecom Expense Management solutions that deliver immediate results and long-term value. It provides centralised acces in the cloud to the operational and analytic applications that enable TEM. The core TEM applications provided through TEMPOR include Convergence BillIntelligence and TEMExpert as well as the third party software from CIMPL and other partner solutions.

Find out how Convergence Analytics solutions can help you

Learn how Convergence Analytics can help you in your Technology Expense Management journey and start saving.

TEMExpert Business Intelligence and Analytic Intelligence

With TEMExpert Business Intelligence you can track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment.

TEMExpert provides insight and transparency of your expenses.

TEMExpert business intelligence delivers high performance, sophisticated analytics, low cost of ownership, rapid report creation, and superior end user self-service.

Scorecards and dashboards

Enterprise Reporting

OLAP Analysis

Advanced & Predictive Analysis

Alerts & Proactive Notification

TEMExpert Features

TEMExpert full range of multi-tenancy features, include:

TEM Technology

Convergence TEM Software

Convergence Telco Software

TEMPOR Portal

CIMPL Software

Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

Our Experience

Our Philosophy

Convergence TEM Technology

TEMExpert Business Intelligence

BillIntelligence

TEMAuditor Workbench

XORD Custom Billing

VENTURA Forecasting

Cipher Optimization

ACIES Telco Analytics

TEMPOR Portal

Find out how Convergence Analytics solutions can help you

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