Fixed Voice Telecom Expense Management

Efficiency improvements and cost reductions

Manage local, international, VoIP, conferencing and converged communications services.

Control and reduce costs through proactive
management of your voice services.

An organization’s management of their fixed-line communications - local, distance, international, VoIP, SIP, Conferencing and converged communications services - is a critical task, one requiring dedicated resources with a high level of knowledge of the intricacies communications.

TEMCare Fixed Voice Services offers a host of managed services geared towards helping organizations manage the financial and processing needs of their fixed voice communication environments. Beginning with invoice management and extending to custom reporting and analysis, TEMCare Fixed Voice services extend across the full lifecycle of an organization’s fixed voice communications.

TEMCare Fixed Voice Telecom Expense Management Services customizable base, advanced and premium offerings to help you streamline, centralize and manage your end-to-end telecom ordering, inventory and invoice processes across multiple telecom operators, countries, entities and locations.

TEMCare Fixed Voice Services are designed to help you: 

  • Enhance your visibility and control over global telecommunication expenses through business intelligence reporting and dashboards.
  • Control and reduce costs through proactive management of your voice services, devices and equipment spending.
  • Manage your telecommunications environment with experienced Convergence telecom expense management specialists.
  • Reduce complexity through streamlined, integrated and automated telecom expense management processes.
  • Recover credits through monthly electronic invoice acquisition, loading, validation and dispute management of telecom billing issues.

Specific services are available to help organizations manage their fixed communications including: 

  • Invoice Management
  • Inventory Management
  • Assurance Management
  • Ordering and Provisioning
  • Rebilling and allocations
  • Dispute Management
  • Sourcing Management
  • Business Intelligence

TEMCare service packages provide in well defined, SLA backed Business Processing Outsourcing service programs, are customizable to an organization’s specific needs and can be complemented with Convergence’s TEMSolutions Professional Services to address specific additional TEM requirements.

Contact us for more information about Fixed Voice services and other TEMCare Managed Services.


Telecom Services Types managed in TEM

Telecom Service Types

Managed Telecommunications Expense Management Services help you gain more control of your fixed voice, mobile voice and data and data communications telecom expenses and inventory. Designed for any size organization and customizable to your individual needs, TEM services allow you to manage telecom expenses across Telecom Service Types. 

Fixed Voice Services

Management of fixed-line communications - local, long distance, international, VoIP, SIP, Conferencing and converged communications services - is a critical task, requiring dedicated resources with a high level of knowledge of the intricacies of communications services. Our TEM services extend across the full lifecycle fixed voice communications.

Mobile Voice and Data Services

Analysts estimate that mobile services account for billions in overcharges annually paid due to incorrect rates or billing errors, at the same time mobile services are the fastest growing of all telecom expenses. Convergence delivers a high-impact solution to reduce the costs, mitigate risks, and tackle complexity of the mobile environment for any size organization.

Data Communications Services

Organizations typically engage in data communications network optimization to cut costs and relieve network congestion. But typical technical network optimization only reduces network traffic or use by 10 to 20%. In contrast, a TEM Network Optimization (TNO), provided in Convergence’s TEMSolutions reduces network expense and utilization by 20% to +40%.



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