Telecom Expense Management Managed Services

Convergence provides Telecom Expense Management solutions in one of three ways: as licensed and hosted applications, a managed application service (SaaS/Cloud), or completely outsourced as a BPO (Business Process Outsourcer) Managed Service.

TEM Managed Services

Technology Expense Management Managed Services – gain without pain.

The telecom management team in most ICT departments is usually under-staffed and focused on resolving daily operational issues such as Move/Add/Change/Disburse (MACD), handling communication problems and supporting the telecom users.

The telecom management team’s time is often already stressed by the necessary focus on business oriented issues, technology roll-outs and user requests to support their efficiency and increase their productivity and satisfaction.

Yet, in the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses.

Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects.

That’s why Convergence provides a comprehensive portfolio of Managed Services that manage and optimize data, voice, and mobile expenses while assuring that our customers need to commit a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We also provide TEMCare Managed services (out-tasked) for both on premise and Convergence hosted TEM deployments.

Convergence Managed Services provide in a complete solution to bring relief for the Telecom Expense Management pressure on your ICT Department, Telecom Procurement Category Managers and Financial department.

TEMCare Managed Services come in TEMCare Base, TEMCare Advanced and TEMCare Premium flavours and are customizable to specific needs.

Through years of investment and experience, our International Capabilities are second to none and address Pan-European, Global and Trans Atlantic needs.

Convergence Managed services encompass all Telecom Service Types, including Fixed Voice, Mobile Voice and Data, Data Communications, IoT, M2M, Conferencing, IPTV, Audio Streaming and more.

TEMCare Managed Services bring you a BPO solution for Invoice Management, Inventory Management, Assurance Management, Ordering & Provisioning, Rebilling & Allocations, Dispute Management, Strategic Sourcing Management, Business Intelligence and Mobile Expense Management including MDM – Mobile Device Management.

Telecom Expense Management Managed Services bring a readily available solution to manage risk and contain the telecom budget: 

 

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Our services result in:

  • Better visibility and management of telecom services and asset inventory avoid wasting the typical average of 10%-30% in telecom expenses a year.
  • Expertise and dedicated resources who thoroughly audit monthly telecom service provider bills result in avoiding overpayments of 7%-12%.
  • Organization-wide visibility into corporate voice, data, and mobile usage can result in 12%-18% in telecom spend otherwise forfeited.
  • Telecom service provider contracts are properly negotiated and scrutinized and rates and contract terms are brought to best-in-class for the enterprise subscriber.
  • Managed Business Intelligence brings timely enterprise-wide reliable and accurate high level summary reports and detailed analytics of telecom expenses.
  • User accountability in telecom usage increases and telecom abuse and fraud are avoided.

With the proliferation of new telecom service offerings combined with frequently turbulent global economic conditions, the complexities of managing and optimizing telecom costs have become imperative.

With Convergence’s TEM managed services it is easy to mitigate the complexities associated with managing and optimizing telecom expenses, and scarce expert knowledge becomes readily available.

Convergence Telecom Expense Management Managed Services highlights:

  1. Skilled TEM provider - Convergence team members are subject matter experts and have decades of experience in the global telecom sector.
  2. Flexible delivery options - We provide flexible deployment options with SLA-based control and accountability of delivery service levels. 
  3. Best technology available - Our managed services are fuelled by the most current and world-wide respected technology solutions and are based on continuous innovation and adoption of cutting edge technologies assuring maximum business value to enterprise-grade customers.
  4. Proven methodologies - Our services are based on industry best practices methods which we refine continuously with new innovations based on customer and extensive project experience.
  5. Efficient Services - Through far fetching service automation we can focus on improving our knowledge and experience to deal with the most complex issues in the timeliest manner.
  6. Open for customisation - We customise our Managed Services offering to the unique business requirements of each enterprise customer.
  7. Integrity and security - All customer data is handled in the most secure and confidential manner from first class Tier 1 provider hosting facilities across Europe.
  8. Customer Service – Our Managed Services imply customer services that are efficient, effective, excellent, equitable and empowering to assure you a TEM service you can depend on.
  9. Global focus – Convergence TEM services are international oriented by nature. Our services portfolio, methods, technologies and expertise are optimized to support organizations with an international or global footprint.
  10. Professional Services – TEMCare Managed Services are complemented by on-demand TEM Solutions providing value-added professional services, technologies and methodologies that enhance our packaged offerings.

Our Managed Services offerings are built upon world class third-party software and Convergence proprietary software, that help companies around the world quickly achieve telecom cost savings - an imperative in today's tightening business economy.

Our Managed Services technologies deliver managed services for companies ranging from mid-sized enterprises to global companies that exceed $500 million in annual telecom spend.


Contact us for more information on Convergence Managed Services.

 


TEM Services

Convergence provides in Technology expense-management (TEM) services that become of ever-increasing importance to enterprise buyers because it touches on virtually all aspects of the technology lifecycle. In the past, TEM was defined as telecom expense management, and it was largely focused on managing fixed and mobile telecommunications. However, it has now emerged to encompass the ever-expanding universe of networking technologies and services spend including managed services, maintenance, hosting, IoT and cloud services. As these technologies become more complicated and expensive, many enterprise users already have availed themselves of third-party TEM services to help manage some or all of these expenses.
Convergence offers an extensive range of Technology Expense Management services with international capabilities. Our services are technology enabled through a cloud based TLM - Technology Lifecycle Management platform supplied as a Managed Service, Hence no need to install on-premise software. We cover all service Types of a modern enterprise. And while Mobile Service Management is still the most visible , our Advisory Services have a similar impact on our customer's bottom line. 

TEM Managed Services

Our Technology Expense Management Managed Services provide centralized support for your TEM processes managing voice, data, colocation, IT and cloud services that include helpdesk, contract administration and negotiation, invoice and and inventory management and more. Reliable Telecom and IT Services are part of the most important aspects of your business operations. These services enable you to conduct business and communicate with your customers, employees, and locations.

Mobile Services Management

Mobile Services Management streamlines equipment management by automating the procurement and deployment of all your devices and services and provides insight in mobile asset expenses.
This service also assists in the evaluation, implementation, and administration of best-in-class MDM, MAM, and MCM solutions.
Helpdesk services are available up to the 24/7 level to resolve end-user hardware, software, application, and connectivity issues.

Technology Service Types

TEM used to mean Telecom Expense Management and addressed the management requirements for Fixed Voice Services, Mobile Voice ad Mobile Data services, Data Network Communication Services and their associated costs. Today the TEM acronym also stands for Technology Expense Mnagement, whiwh include telecom, but the Technology Service Types now also include IT, IoT and Cloud services which now also are incresingly acquired from a Pay-As-You-Use or Plan based catalog. 

Convergence Advisory Services

The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio. Our profound market knowledge and sourcing know how keep your technology costs  under control.


Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.

"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."

TEM Market Analyst

What we do

Services in the spotlight

Convergence offers a broad portfolio of technology expense management services for all sizes of businesses, and we understand that business needs and objectives are unique. You may wish to outsource the entire TEM lifecycle to us or select specific TEM processes while keeping some processes in-house or workw with us shoulder to shoulder as your extended team. Our TEM managed services offering includes the entire technology lifecycle, ranging from invoice loading, auditing, allocation, and payment to call accounting, mobile optimization, mobile device management, and contract negotiation.

Mobile Service Optimization

Mobile optimization is all about control – control over your wireless spending and efficiency – and our three-step process takes you there. The average Convergence client saves 25% to +40% on their monthly mobile bill without reducing usage or changing providers. 
We start with analysis to review a minimum of three months’ usage, providing you with take-action recommendations to trim your spending. We then move on to optimization, finding service options and solutions to minimize costs. Finally, our skilled team guides your company through implementation.

RFP Process Outsourcing

The creating and management of a RFx i.e. a Request for Proposal (RFP) or Request for Information (RFI) or Request for Quotation (RFQ) for new technology equipment and services is a challenging and time consuming undertaking. Determining functional requirements, technical specifications, potential vendors, contract terms, and negotiations require an experienced team of consultants. Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Technology equipment and services, including online and reverse auctions.

UCC - Unified Communications

Most technology expense management solutions offer ways to collect call record data from your traditional PBX systems, things like call origin, call destination, length of phone calls, and most other call activity. As part of managing telecom expenses, keeping track of calling activity so that it can be rated and charged back to the right departments is essential. When it comes to UCC tools, like Skype for Business, retrieving this kind of data is much more difficult. Without any other software in place, there’s no way of collecting key details regarding call and messaging activity.



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- Telecom Expense Management

  • Historic Audits
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- Mobility Management

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  • Cloud Cost Optimization
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