TEMCare Base Managed Services

TEM Managed Service empowering your TEM initiative

Outsourced TEM application access and basic operations

Convergence’s TEMCare Base Services provide Fixed Voice, Mobile Voice and Data, IoT, M2M and Data Communications invoice acquisition and loading with web-based access to Convergence’s TAP – Telecom Analytics Platform and/or TMP – Telecom Management Platform (TMP). This service is designed for organizations wanting organization-wide consolidation of billing in a cloud environment and plan to utilize their own personnel to perform all other telecom expense management functions.

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TEMCare Base Services

TEMCare Base Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR or TEMPOR Enterprise Portal to the CIMPL and/or Convergence software and other portal supported applications.

The service provides however also in outsourced invoice management processing, where Convergence operational team takes care of invoice acquisition, loading and monitoring, assurance testing and report production and automated distribution.

The service is well suited to large and global organizations which have knowledgeable resources to internally address most of the Telecom Expense Management processes.

TEMCare Base Analytics Services

TEMCare Base Analytics Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR portal to Convergence analytical software and other portal supported applications.

The service is ideally suited to MidMarket and Corporate customers with a TEM focus on business intelligence for visibility and control through exception reporting.

The service provides in outsourced invoice management processing, where Convergence operational team takes care of invoice acquisition, loading and monitoring and report production and automated distribution.

The service is well suited to organizations which have sufficiently knowledgeable resources to internally address most of the Telecom Expense Management processes and rely on Convergence to provide them with insight from Business Intelligence.

Optional services

TEMCare Base services are customizable with features form the advanced and premium offering and with TEMSolutions Professional Services as needed during the service term.

Contact us for more information on Convergence TEMCare Base services.


Telecom Expense Management TEMCare Services

TEMCare for Telecom

Convergence’s TEMCare family of business process outsourcing (BPO) services provides organizations with the visibility and control needed to effectively and efficiently manage fixed voice, mobile voice and data, and data and converged communications throughout their local, national, international or global organization.

TEMCare Base

TEMCare Managed Services come in three levels of increased functionality. TEMCare Base Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR or TEMPOR Enterprise Portal to the CIMPL and/or Convergence software and other portal supported applications.

TEMCare Advanced

Convergence’s TEMCare Advanced Services provide in a collaborative approach to TEM telecom management. TEMCare Advanced Services are delivered as a Business Process Outsourcing Managed Service, where the Convergence team members actively collaborate with the internal team in the TEM processes.

TEMCare Premium

Convergence’s TEMCare Premium Services provide in Complete Business Process Outsourcing of TEM management for Fixed Voice, Mobile Voice and Data, IoT, M2M, 
The service provides the highest level of outsourcing, yet customers maintain visibility into the TEM telecom management process.



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