TEM Business Process Outsourcing and Optimization

Business Process Outsourcing and Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Customers can also out-task some or all of their telecom environment management tasks to Convergence, relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

TEMSolutions Business Process Out-tasking & Optimization Services maximize results from your TEM program.

Organizations may decide to completely or partially outsource their Telecom Expense Management processes through Convergence TEMCare Managed Services that come in a Base, Advanced and Premium package or they acquire a TEM solution to operate with internal resources.

In both cases they can rely on Convergence for expert help.

Business Process Optimization Services

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. In addition to the standard offerings we provide, custom BPO consulting is available.

TEMBPO

With Business Process Optimization for your Telecom Expense Management processes substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.

TEMPolicy

The TEMPolicy service for mobile spending develops an overall mobile policy and procedures. The service defines an organization's preferred carriers, device choices, usage requirements, purchasing procedures and safety policies. An employee mobile policy will improve the level of control on mobile spending. Standard plans and devices and purchase guidelines contribute to reduce out of control mobile spend.

Business Process Out-tasking Services

Customers can out-task some or all of their telecom environment management tasks to Convergence relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

TEMResourcing

TEMResourcing provides a solution for customers who have a need for temporary or permanent outside staff to manage their telecom environment.  Resources are provided by Convergence to manage your Fixed Voice, Mobile Voice and Data and Data Communications environment. Staff can be deployed on-site or work remotely supervised by the customer or Convergence.  Resourcing services are also a solution during temporary or long term unavailability of internal TEM resources.

TEMOperations

These services are remote operational services for customers that want Convergence to provide some or all operational services, and allow secure access to their internal systems from outside. Convergence operations team members execute on a planned basis remote tasks such as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOperations services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEMReports

Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by the Rivermine and Convergence software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence Business Intelligence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence deliverables providing the timely information they need, specific for your organization to improve management of your telecom environment.

Contact us for more information on TEMSolutions Business Process Out-tasking & Optimization Services.


TEM Solutions

Telecom Expense Management is a journey, not a destination. Over the lifetime of a TEM initiative, organizations may want to have the choice to a full business process outsourcing, a managed service or an on premise solution with outsourced or in-sourced help from Convergence. Facing this real life reality our services are tailored to fit all customer needs during a TEM journey.
Convergence offers a comprehensive set of software-powered Telecom Expense Management (TEM) professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together.
This combination of services and software provides corporations, not for profit and government organizations visibility into and control over their telecom spending, and can significantly reduce expenses by quickly addressing specific “pain points” within the telecom environment.
Convergence’s TEMSolutions bridge the gap between traditional outsourcing and TEM software.
Companies previously had to choose between TEM software and a traditional managed service route, but TEMSolutions offer the best of both worlds. 

TEM Infrastructure Solutions

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most out of his TEM infrastructure investment.

Telecom Expense Optimization

Expense Optimization services include historical audits, contract optimization and negotiation, benchmarking services, inventory building, validation services, data network optimization, service optimization, infrastructure optimization, maintenance expense optimization. These are high impact services with a high ROI – Return of Investment of 500 % and more. Expense Optimization Services are typically provided on a contingency basis.

TEM Business Process Solutions

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Customers can also out-task some or all of their telecom environment management tasks to Convergence, relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.

Who benefits from TEM

Telecom expense management is not just for the telecom managers and the IT department anymore. For the CFO, the costs associated with  communications are just as important. The CPO and his procurement department are concerned that telecom orders are ordered under existing agreements. The CIO is concerned about how information is securely processed. HR managers want to see the telecom policy properly implemented and respected. And the Legal department wants a say in the new agreements.


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