TEM Hosting

Outsourced TEM Infrastructure

TEM Hosting Services allow you to focus on results

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TEMHosting is the ideal and affordable way to outsource deployment, operation, and support for your TEM software implementation to Convergence, to be up and running in the shortest possible time and at a fixed monthly cost.

Service includes hardware hosting, network access, TEM application hosting and database back-up and restore procedures, system security, and monitoring for the TEM software.

TEM Hosting Services features and benefits:

Convergence partners with a global hosting partner, operating data centers in 23 countries including SAS 70 II certified sites in Europe, the US and ASIA. Our hosting and management services, give you the flexibility to use Convergence administered equipment and avoid the expenses and risks associated with trying to build and manage your own internal environment.

From the hosting data center you have access to a world-class network infrastructure supporting the most demanding security requirements and fit to support the full portfolio of Convergence and CIMPL TEM applications.

With TEM outsourcing customers benefit from the latest technology and support by specialists at a fixed monthly cost. 

  • Release critical corporate bandwidth by hosting your TEM servers externally
  • Concentrate on core TEM objectives and TEM strategic initiatives rather than hosting, infrastructure, and connectivity issues
  • Receive 24-hour monitoring of network and server availability
  • Gain business continuity features that include power and telecommunications connections redundancy
  • Gain direct access to one of the world’s fastest, most expansive, and most scalable IP networks
  • Benefit from global data center management expertise
  • Obtain competitive Service Level Agreements (SLAs) that cover latency, packet delivery, connectivity, and installation
  • Get operations support that has been ISO 9001:2000 certified (BVQI)
  • Benefit from premium IT capabilities and Telco-grade reliability
  • Reduce internal IT efforts and increase availability, performance, and security
  • Control staff and equipment expenses

TEM Hosting services include:

 

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TEM Hardware Hosting

TEM Hardware Hosting speeds up availability of your TEM solution tailored to your needs. The typical setup includes the production system, access to a test environment and redundancy built into the hosting solution.  Backup and security is provided for as specified by the customer’s required procedures.

TEM Application Hosting

TEMHosting services include the deployment, operations and infrastructure for your TEM solutions. Operational services cover support for the production system, test environment and redundant systems.

Hosting Upgrade & Maintenance

Telecom operators tend to release new billing interfaces regularly. Timely update of interfaces, preferably before the data comes in is critical for TEM operations. With TEMHosting interface maintenance is provided for remotely, assuring you bill processing and processing of critical tasks can be executed aligned with the requirements of your internal business processes.

TEM Hosting security

Security is of utmost importance to the business and privacy sensitive information stored in your TEM system database. While inherent extensive security model is achieved in the application layer, extensive security measures are taken at the hardware and platform level and network layers with security methods customized to the selected hosting model and customer requirements.

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most of his TEM infrastructure investment.

 

Contact us for more information about TEMHosting Services.


Telecom Expense Management Solutions

TEM Auditing Solutions

Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by  Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.

TEM Inventory Foundation

An accurate inventory allows to execute a TEM program efficiently, providing easy reporting and analysis of inventory related information and producing maximum savings.The foundation of a telecom expense management (TEM) program is an accurate telecommunications service inventory. The telecom inventory is the reference base for telecom management activities such as tracking moves, adds and changes, operator spending levels and network optimization.

TEM Strategic Sourcing

Convergence’s Telecom Strategic Sourcing services combine advanced e-sourcing software solutions with deep telecom domain expertise, extended market intelligence, and a proven telecom strategic sourcing process that substantially reduce your telecom services expenses and produce exceptional return on investment for your organization’s communications services. Leverage Convergence's Sourcing Experience to get outstanding results from your sourcing initiatives.

TEM RFx

Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. The professionals at Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Telecommunications equipment and services, including online and reverse auctions. Convergence consultants average more than 20 years of experience.

TEM BPO

Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services. TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.

TEMPolicy

After validation and optimization, the next important contributing factor to the gains Telecom Expense Management can bring is ATM - Active Telecom Management, where validation and optimization becomes an ongoing process and cost consciousness and employee awareness also help reducing overall costs through delivery of monthly reports and business intelligence. Active Telecom Management has the potential to further reduce your telecom expenses by 15% to over 25%.

TEMResourcing

With TEM supporting and transforming critical business processes to reduce costs and improve telecom management processes, ensuring that the TEM applications are managed effectively and continually is critical. With TEM requiring both technical and business knowledge, skilled TEM professionals who can deliver quality services to the organization and its management with minimal training are hard to find. TEMResourcing provides you with such skilled professionals either remotely working or on site.

TEM Reports

TEMReports Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by our TEM software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence. 


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