TEMOnSite

On Premise TEM Infrastructure

On Site Services that get your TEM processes going

TEMOnSite Operational Services

TEMOnSite are operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Convergence operations team members execute on a planned basis at your premises.

TEMOnSite services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEM operational services include:

  • TEM systems management manages your TEM hardware environment, systems software and middleware
  • TEM application management manages the TEM application(s)
  • Security management manages security for your TEM systems, application(s), users and employees.
  • Invoice loading takes care of the monthly invoice loading
  • Database enrichment tasks: enrichment of billing data to normalize and maximize information usability.
  • AP / GL data integration
  • Data exchange with Information Technology Asset Management (ITAM) software and other systems
  • Report production and automated distribution
  • Validation and other operational tasks to run automated processes

TEM Business Consulting services include:

  • Vendor/Operator communication via email, eBonding, XML and/or EDI
  • Invoice Audit and Validation
  • Inventory and Asset Management
  • Services optimization
  • Dispute management
  • Contract compliance issues handling
  • Support on central repository maintenance of all telecom assets
  • Inventory database maintenance of customer's hierarchical structure, terminology and reporting requirements
  • Procurement and Change Management tasks
  • Provisioning tasks with telecom vendors
  • Support on move, add, change, and disconnect
  • Recommendations on inventory, invoice processing, auditing and business intelligence
  • Business Intelligence
  • Detailed reporting specific to roles and requirements
  • Management of expenses, budgets, vendors, contracts, forecasts

TEMOnSite is a Convergence Technology Expense Management Infrastructure Service.

Contact us for more information on TEMOnSite and other TEM services.


Telecom Expense Management Solutions

TEM Auditing Solutions

Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by  Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.

TEM Inventory Foundation

An accurate inventory allows to execute a TEM program efficiently, providing easy reporting and analysis of inventory related information and producing maximum savings.The foundation of a telecom expense management (TEM) program is an accurate telecommunications service inventory. The telecom inventory is the reference base for telecom management activities such as tracking moves, adds and changes, operator spending levels and network optimization.

TEM Strategic Sourcing

Convergence’s Telecom Strategic Sourcing services combine advanced e-sourcing software solutions with deep telecom domain expertise, extended market intelligence, and a proven telecom strategic sourcing process that substantially reduce your telecom services expenses and produce exceptional return on investment for your organization’s communications services. Leverage Convergence's Sourcing Experience to get outstanding results from your sourcing initiatives.

TEM RFx

Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. The professionals at Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Telecommunications equipment and services, including online and reverse auctions. Convergence consultants average more than 20 years of experience.

TEM BPO

Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services. TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.

TEMPolicy

After validation and optimization, the next important contributing factor to the gains Telecom Expense Management can bring is ATM - Active Telecom Management, where validation and optimization becomes an ongoing process and cost consciousness and employee awareness also help reducing overall costs through delivery of monthly reports and business intelligence. Active Telecom Management has the potential to further reduce your telecom expenses by 15% to over 25%.

TEMResourcing

With TEM supporting and transforming critical business processes to reduce costs and improve telecom management processes, ensuring that the TEM applications are managed effectively and continually is critical. With TEM requiring both technical and business knowledge, skilled TEM professionals who can deliver quality services to the organization and its management with minimal training are hard to find. TEMResourcing provides you with such skilled professionals either remotely working or on site.

TEM Reports

TEMReports Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by our TEM software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence. 


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