Centrally manage Technology, Cloud, Mobile and fixed Voice and Data Communications on an international scale
International Institutions like The European Union, The Commonwealth, WHO, NATO, World Bank, WTO and hundreds of others have a specific challenge of managing international technology resources and expenses.
Managing resources and expenses on an international scale is especially true for technology and telecom inventory and expenses as these organization’s international profile brings with it higher than average use of international communication facilities and their associated high expenses.
Managing the lifecycle of distributed technology assets and mobile telecom has traditionally been a difficult task with excess costs as a result.
Reporting is another important requirement that is hard to match across countries and a heterogeneous portfolio of technology and telecom suppliers.
Working in a budget bound environment, decision makers at International Institutions admit that their organization’s financial health greatly depends on budget-bound cost management, as there is no upside maneuvering room from increased revenues.
Administering and auditing the technology and telecommunications lifecycle has become a significant challenge at International Institutions and there is clearly a need to contain runaway costs from increasing cloud, voice and data communications usage.
And as accounting and even ICT departments in most organizations lack the expertise, tools and time to perform this task effectively, the risk to lose millions to excess technology and telecom expenses every year is high.
Services that are supposed to be disbursed or disconnected, services that were contracted at different prices than billed, errors in the invoices, employee abuse and telecom fraud are just a few of the risks that may even not be detected by traditional audits.
And as even international suppliers largely operate on a per country basis and there are no international operators with large international or global footprints, International Institutions have to deal with many suppliers of telecom assets, cloud services, telecom inventory and services, putting a strain on internal resources to manage contracts, invoices, cost allocations, bill-split, rebilling and many other technology lifecycle business processes.
Before technology expense management surfaced, the challenges where astounding.
In recent years international companies have adopted Technology Expense Management and Telecom Expense Management as a best practice to asses and optimize their technology and telecom costs and now International Institutions increasingly also adopt this concept to better manage technologies and telecom within budget and assure reporting and compliance.
Convergence’s TEM solutions are web based and structured to support international operating organizations and bring typical cost reductions of 20% to over 40%, while improving lifecycle management through outsourced business processes.
Contact us to learn more about our TEM software and services for International Institutions.
TEM for Government
Today, businesses employ an overwhelming array of technology and communications services. IT investments are increasingly replaced by cloud and pay-as-you-use services, whereas communication needs increase from traditional voice to more data and wireless services to VoIP.
As companies execute their digital transformation, these services are becoming mission critical for their business.
And they represent a major cost.
As the sheer volume of acquired services grows the risk for billing errors, unused or underused services and excess cost grows. For large enterprises, the leakage associated with technology and telecommunications services can translate into a loss of millions a year.
TEM for International Institutions
International Institutions like The European Union, The Commonwealth, WHO, NATO, World Bank, WTO and hundreds of others have a specific challenge of managing international technology resources and expenses. Managing the lifecycle of distributed technology assets and mobile telecom has traditionally been a difficult task with excess costs as a result.
TEM for National Government
Central government is in an enviable position for TEM initiatives aimed at providing Technology Expense Management and Telecom Expense Management services to -or in collaboration with- other federal government agencies using the leverage of technology and telecom volumes to optimize spend at a large scale.
TEM for Regional and Local Government
Government bodies such as Cities, Communities, Police, Civil Services, Fire Departments, community Hospitals, all have substantial technology and telecommunications infrastructure and an increasingly mobile workforce with pervasive and often critical communication needs. By decentralized purchasing they miss the opportunity of peer knowledge and experience and remain unaware of the benefits of best of class contracts negotiated by industry experts.
Telecom Expense Management (TEM)
Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.
Mobile Services Management (MMS/MDM)
We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.
TEM Audit & Recovery
Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.
TEM Strategic Advisory Services
The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..
Cloud Management (CEM)
Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.
IT Asset & Cost Management
Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting.
Internet of Things (IoT)
IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.
Application Development
Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs.
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