TEMOperations

Operational services for your TEM program.

TEMOperations Business Process Out-tasking Services

Remote operational services
that keep your TEM program going

Organizations may decide to completely or partially outsource their Telecom Expense Management processes through Convergence TEMCare Managed Services that come in a Base, Advanced and Premium package or they acquire a TEM solution to operate with internal resources. In both cases they can rely on Convergence for expert help.

TEMOperations are remote operational services for customers that want Convergence to provide some or all operational services, and allow secure access to their internal systems from outside. Convergence operations team members execute on a planned basis remote tasks such as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOperations services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

In recent Worldwide analysis of Telecom Expense Management market, Analysts observe that TEM Business Process Outsourcing services are now increasingly and broader embraced by organizations than managed application services. Managed application services offer application functionality and data management, whereas TEM Business Process Outsourcing also addresses operational support needs such as provisioning, help desk, dispute management and payment services.

In Europe however the acquisition of applications is observed as the predominant market for TEM. Getting the most out of these investments in on-premise TEM infrastructure is an important need in the European market.

Fulfilling this need is the primary objective of Convergence’s TEMOperations Business Process Out-tasking service.

Why TEM Business Process Out-tasking?

Typically, a good TEM Business Process Out-tasking will manage a program for 20-30% less than the company’s internal costs with the added value of: gaining control of telecom expenses, minimizing process costs, maximizing efficiencies, reducing billing errors, meeting compliancy requirements, and reducing the telecommunications budget through audit and optimization.

As a qualified, proven TEM Business Process Out-tasking provider we continually invest in the enhancement and evolution of our entire end-to-end process. Organizations are often hesitant to out-task their internal TEM services due to the belief that an out-tasked relationship adds to the cost of invoice processing.

Services provided in Convergence’s TEMOperations Business Process Out-tasking include:

The Enterprise TEM Environment Cost Control

Telecommunications and network services are one of the top growing operating expenses for most organizations. Containing them requires a number of tools and disciplines, which are still scarce in most organizations.

GL Coding and Cost Allocation

Accounting for telecom costs and determining departmental charge-backs are time consuming and complicated tasks.

Change Management

Telecommunications networks are continually changing and wireless and data services are rapidly expanding. Telecom carrier changes due to mergers and acquisitions drive frequent changes to invoice formats and billing methodologies.

Process Validation

Most organizations receive large volumes of paper invoices and rely on labor-intensive approaches to process, validate, audit and approve invoices that can lead to late payment penalties and uncontrolled service disconnects.

Data Visibility and Benchmarking

Networks are decentralized and organizations have limited visibility and access to the data needed to understand and optimize telecom expenses.

For organizations that do not have an effective TEM process (i.e. people, process and technology coordinated in a best-practices approach) the costs are likely to be significant. Large billing errors can be caused by ineffective visibility to the telecom inventory, process inefficiencies, missing changes to billing, and other fundamental TEM disciplines.

Even investing in a TEM software solution does not guarantee success. Consider a comparison to personal financial software such as tax software. Your success in completing, filing, and minimizing your tax liability is dependent upon your knowledge of the tax code as well as your ability to apply the software correctly. Furthermore, the tax software that you used last year does not incorporate changes applicable to this year’s returns. The same can be said for TEM software-only solutions; they are as good as the supporting domain expertise and processes implemented by the enterprise.

A Business Process Out-tasking of TEM combines the best-of-breed on-premise technology with proven business processes and domain expertise required to provide a successful end-to-end TEM solution.