TEM for Data Network Communications

Ongoing network inventory and optimization management service 

BPO for Data Network Communications

Keeping network management under control

Organizations typically first engage in data communications network optimization in order to cut costs and relieve network congestion. But typical technical network optimization solutions only reduce network traffic or use by ten or twenty percent. In contrast, a Telecom Expense Management Network Optimization (TNO) solution, provided in Convergence’s TEMSolutions Professional Services offerings reduces network expense and utilization typically by 20% to +40%.

TEMCare Data Communications takes over from there and keeps network management under control in an ongoing process to ensure an accurate inventory is maintained, expenses are validated and stay optimized.

Our ongoing inventory management service is part of our TEMCare Data network management services. We act as a provisioning center for all of your telecom needs.

TEMCare Data Communications will enable your employees to have a SPOC (single point of contact) to order WAN services and hardware. Our processes reconcile each request to the inventory to ensure there are not existing services in place capable of handling the service. In addition we provide an approval process within your organization before we place any orders with the service provider.

When everything and everyone must be connected, communications capabilities and networking technologies are fundamental enablers of success and need to be available on time and within budget.

TEMCare Data Communications Services provide you subject to the SLA level with all or part of the following services: 

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  • Access through TEMPOR Enterprise to web-based access to TEM software including the Finance Manager, Inventory Manager, and Service Order Manager modules of CIMPL’s industry-leading software and the TEMExpert data warehouse.
  • Invoice acquisition includes receiving paper invoices, staging EDI, downloading CD and web invoice, preparing invoices for accurate loading, tracking/retrieving missing invoices.
  • Invoice loading handles loading of invoices into CIMPL software, validating load accuracy, addressing loading errors, and attaching raw electronic files.
  • Cost Allocation, Invoice Analysis and Approval applies customer’s cost allocation schemes to invoices; handles exceptions; verifies invoices for misapplied payments, un-reconciled inventories and open tickets; flags validated invoices as “approved”.
  • Generation of AP/GL Feeds to AP and GL systems. Validates file transfers, reports transmission failures and loads post-back file into software.
  • Ongoing Audit analyzes electronic invoices against exceptions triggered by defined rules and thresholds; investigates potential root causes; explore optimization opportunities, verifies cost savings, and prepares disputes to be submitted to carriers.
  • Dispute Management opens and tracks billing disputes with vendors; attaches supporting documentation; follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure on customers’ behalf; tracks and reconciles credits.
  • Inventory Management performs inventory reconciliation; handles inventory location management and contact management; provides related inventory management functions and supported services management.
  • Contract Management enables conducting ongoing tracking/management of contract dates, bonus credits, SLA compliance, and MARC attainment.
  • Customer Services for Complete Outsourcing provides support for custom requirements to fill gaps in operations.
  • Clarity reports: presents reports, dashboards, and key performance indicators.
  • TEMExpert business intelligence reports, trend analytics, scorecards and dashboards, OLAP, advanced and predictive analytics, alerts and proactive messaging.

TEMCare service packages provide in well defined, SLA backed Business Processing Outsourcing service programs, are customizable to an organization’s specific needs and can be complemented with Convergence’s TEMSolutions Professional Services to address specific additional TEM requirements.

Contact us for more information about Data Communications services and other TEMCare Managed Services.

Telecom Services Types managed in TEM

Telecom Service Types

Managed Telecommunications Expense Management Services help you gain more control of your fixed voice, mobile voice and data and data communications telecom expenses and inventory. Designed for any size organization and customizable to your individual needs, TEM services allow you to manage telecom expenses across Telecom Service Types. 

Fixed Voice Services

Management of fixed-line communications - local, long distance, international, VoIP, SIP, Conferencing and converged communications services - is a critical task, requiring dedicated resources with a high level of knowledge of the intricacies of communications services. Our TEM services extend across the full lifecycle fixed voice communications.

Mobile Voice and Data Services

Analysts estimate that mobile services account for billions in overcharges annually paid due to incorrect rates or billing errors, at the same time mobile services are the fastest growing of all telecom expenses. Convergence delivers a high-impact solution to reduce the costs, mitigate risks, and tackle complexity of the mobile environment for any size organization.

Data Communications Services

Organizations typically engage in data communications network optimization to cut costs and relieve network congestion. But typical technical network optimization only reduces network traffic or use by 10 to 20%. In contrast, a TEM Network Optimization (TNO), provided in Convergence’s TEMSolutions reduces network expense and utilization by 20% to +40%.

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