Gain back control of your IT asset management and costs with TEM Managed Services.
Our Managed Services for IT Technology Expense Management offering is modular and can be completely customised for each and every customer. Customers can choose service modules according to requirements and internal capabilities. Managed Services range from platform use to a fully outsourced IT TEM Managed Service.
As digital transformation rages in the business world, organizations find themselves in an overwhelming waterfall of products, services, technologies and suppliers, each of which having been specifically designed to address specific “gaps” relating to enterprise ICT requirements.
As the technology inventory grows, it becomes harder for IT executives to ensure end-to-end visibility, optimize usage, and minimize inefficiencies. This results in reduced risk of excess spend, improves profitability, and provides a significant impact on the bottom line.
The abundance of choice brings disorientation, is terrifying and results in a lack of action because of fear of change due to the unknown it may bring, fear of the perceived inability to manage the change or fear of the perceived inability to prove the effectiveness of such change after it has been made.
The growing popularity of the XaaS model, where everything from infrastructure to computing to storage is a service, limits IT management, finance and procurement’s control and visibility on costs.
With Convergence’s Technology Expense Management platform and services complete visibility across all IT products, services, usage and costs are achieved, which is necessary to effectively understand and manage the enterprise ICT environment.
Our Technology Expense Management platform and services not only offer objective and factual analytics on which to base strategic decisions, it also uncovers where economies of scale, convergence of technologies and or suppliers may make sense and it takes cost management, cost optimisation, cost recovery and cost allocation to a new level. Added to this, it significantly improves supplier accountability, inventory control and contract management.
Our Technology Expense Management solution provides Visibility and Control in how your ICT products and services are used by region, country, legal entity, location, branch, cost centre down to the end user within your organization.
The solution also facilitates enterprises to procure, provision, pay and allocate costs of telecom services on a single Technology Expense Management platform. It assures accountability for IT assets such as cloud, software, platforms, IoT, and manage technology related XaaS services such as SaaS and PaaS.
Our Technology Expense Management services provide you with a choice to use our Technology Management Platform and manage assets and costs internally or fully outsource, where we take care of cost management and asset management with on-site and/or remote shared service center staff.
Services performed include:Read more/less
Contact us to learn more about our Technology Expense Management service offerings.
Techology Expense Management
Technology Expense Management services address the growing challenges that come with managing assets and costs of both traditional IT with Cloud based services.
From traditional IT investments, maintenance to cloud-based subscriptions to online ordering services, an enterprise can quickly lose track of ever evolving IT costs. Technology expense management involves managing everything hardware and software related within your company. It helps to bring out the key details regarding IT costs and assets. Understanding how TEM impacts business growth and efficiency starts with looking at what’s considered to be an IT expense.
Hardware includes just about anything with a power button: computers, laptops, printers (and any extra expenses for materials), scanners, fax machines, etc.
Cloud Management Services
In addition to continued support for traditional IT infrastructure, organizations in recent years have increasingly adopted public, hybrid and private cloud. Large companies already have adopted 5 public and private clouds on average running 80% of their workloads. As a consequence, due to the variety and complexity of cloud pricing, managing cloud spend has become a top priority in addition to managing security. Cloud computing may put unprecedented power into the hands of business users, but the processes for centralizing management and auditing distributed resources are not new.
IT TEM Management Services
As the technology inventory grows, it becomes harder for IT executives to ensure end-to-end visibility, optimize usage, and minimize inefficiencies. This results in reduced risk of excess spend, improves profitability, and provides a significant impact on the bottom line.
With Convergence’s Technology Expense Management platform and services complete visibility across all IT products, services, usage and costs are achieved, which is necessary to effectively understand and manage the enterprise ICT environment.
Telecom Expense Management (TEM)
Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.
Mobile Services Management (MMS/MDM)
We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.
TEM Audit & Recovery
Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.
TEM Strategic Advisory Services
The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..
Cloud Management (CEM)
Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.
IT Asset & Cost Management
Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting.
Internet of Things (IoT)
IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.
Application Development
Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs.
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