Solutions for lowering and managing rising technology and telecommunications costs in the government sector can’t come soon enough. Cloud and Telecom may be packaged in with other agency ICT assets, but when it comes to managing costs, it hasn’t been a priority.
Gartner research estimates that 2 to 14 percent of telecom charges are in error. As usage continues to skyrocket, it’s leaving a trail of mounting bills to pay, legions of billing cycles to deal with and a growing number of suppliers to juggle. Lack of time and ability to thoroughly oversee technology costs and telecom charges and reconcile vendor bills to avoid overcharges only adds to the problem.
These concerns are making Technology Expense Management and Telecom Expense Management a priority and drive the demand for software solutions that can manage technology and telecom expenses that provide a comprehensive, centralized way to accurately account for technology and telecom asset use, spot improper use, highlight billing inaccuracies and rein in costs.
As government operates more and more as business enterprises and manage many of the same costs, compliance and security concerns, they can expect to spend between 25 and 35 percent of their IT budgets on telecommunications assets and services and an increasing amount on pay-as-you-go technology services such as Cloud Services.
Technology Expense Management and Telecom Expense Management is now part of the asset management process, and provides the intelligence and automation to account for the entire lifecycle of technologies, mobile fixed voice, data communications, equipment, invoices and orders – and eliminate wasteful spending.
Convergence software for Technology Expense Management and Telecom Expense Management is available as a customer-hosted or Convergence-hosted deployment.
Our Technology Management Platform software applications can provide governance and fiscal accountability of the government technology and telecommunications expenses and capabilities for auditing and reconciling costs. It provides real-time controls, giving agencies the upper hand in identifying problems as they take place rather than after the fact. Another benefit to automated processes is the relief it provides when accounting for assets, invoicing and reporting, and optimizing contracts and network configurations.
Like any enterprise, the central government sector is in pressing need for a complete Technology Expense Management and Telecom Expense Management application to manage the full life-cycle, from procurement to pay, for all Technology Expense Management and Telecom Expense Management service types.
Contact us to learn more about our Technology Expense Management and Telecom Expense Management software solutions and services crafted to the needs of government customers.
Today, businesses employ an overwhelming array of technology and communications services. IT investments are increasingly replaced by cloud and pay-as-you-use services, whereas communication needs increase from traditional voice to more data and wireless services to VoIP.
As companies execute their digital transformation, these services are becoming mission critical for their business.
And they represent a major cost.
As the sheer volume of acquired services grows the risk for billing errors, unused or underused services and excess cost grows. For large enterprises, the leakage associated with technology and telecommunications services can translate into a loss of millions a year.
International Institutions like The European Union, The Commonwealth, WHO, NATO, World Bank, WTO and hundreds of others have a specific challenge of managing international technology resources and expenses. Managing the lifecycle of distributed technology assets and mobile telecom has traditionally been a difficult task with excess costs as a result.
Central government is in an enviable position for TEM initiatives aimed at providing Technology Expense Management and Telecom Expense Management services to -or in collaboration with- other federal government agencies using the leverage of technology and telecom volumes to optimize spend at a large scale.
Government bodies such as Cities, Communities, Police, Civil Services, Fire Departments, community Hospitals, all have substantial technology and telecommunications infrastructure and an increasingly mobile workforce with pervasive and often critical communication needs. By decentralized purchasing they miss the opportunity of peer knowledge and experience and remain unaware of the benefits of best of class contracts negotiated by industry experts.
In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.
"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."
Convergence Analytics has over 15 years of experience in Telecom Expense Management. We executed over 250 projects with over 100 customers and achived a 99% success rate. From a strong IT background, we use proprietary and third party software to consistently provide efficiencies and savings with Managed Services and Professional Services. We are serving large national and global customers and work with US, South American and Asian partners to support their global customers with our international experience across EMEA countries.
We love to use technology to create value for our customers and bring simplicity where complexity reigns. We bring clarity, control, compliance, and cost savings across our customer’s global technology expenditures. We leverage decades of experience in Data Management and Business Intelligence to provide data integration and expense reporting and even shadow billing solutions to help our customers get a grip on technology expenses. But we go the extra mile and provide technology enabled solutions that produce actionable savings. In our Business Consulting solutions we often work on a contingency basis, which assures our customers of guaranteed exceptional ROI results from their TEM initiatives. Through best practices, spend visibility and automation, we keep the digital footprint under control and cost-effective.
Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.
We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.
Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.
The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..
Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.
Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting.
IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.
Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs.