TEMCare Assurance Management
TEMCare technology-driven assurance services convert the “art” of auditing into the “science” of assurance management, providing accurate visibility into enterprise-wide communications expenses.
TEMCare Assurance Management services include the automation and continuous auditing of contractual communications commitments (rates and terms), billing, service inventory accuracy, market factors, spend and trend variances, utilization, and communication service configurations.
TEMCare assurance management includes over hundred automated tests within the following assurance categories:
Data mining assurance management
In addition to the in-process validation functions, Convergence provides scheduled services for deep data mining for expense validation using the TEMValidator software, part of Convergence’s TEMAuditor Workbench.
Data mining leverages the power of Convergence’s TEMExpert data warehouse providing validation against virtually an unlimited number of contract, tariff, inventory and other variables.
Contact us for more information on Assurance Management and other TEMCare services
Manage your telecom purchases and source at the most competitive rates. Use our world-class RFP/RFQ method for optimal agreements, terms and commercial conditions.
Use structured workflows and authorizations for the commissioning and deploy-ment of telecom assets. Organize help desk operations for ordering, provisioning, support and repair.
Keep your telecom inventory up to date at all times. Use a scalable, flexible data repository of telecom assets and management of fixed, mobile, IoT, M2M and UCC services and mobile devices.
Streamline and the delivery of monthly telecom invoices for all services. Get invoices for all services normalized in a SBO - Standard bill output for easy processing, cost allocation and GL/AP integration.
Have your invoices validated automatically. Our service validates invoices against the inventory, contract, rate plans and detects billing errors for recovery through shadow billing in full detail.
Get cost allocation feeds for ready integration in your ERP system. Rebill as needed within your organization and and get insight by region, country, supplier, service, cost center and users.
Get management of telecom billing discrepancies. Detect contract compliance issues and billing errors for timely recovery. Disputes are submitted to the supplier and tracked till resolution.
Track call behavior and usage trends. Optimize services on an ongoing basis through optimization of plans and options. Ensure barrings management on unauthorized services.
Obtain monthly reports at all levels of your organization. Use dashboards for advanced business intelligence. Configure custom reports and dashboards for automated delivery.
Streamlines the payment process and improves payment tracking. Reduce transaction and currency conversion costs on international payments. Avoid late payment fees.