TEM Strategic Sourcing

Obtain World Class Contracts

Strategic Sourcing of your Telecom Contracts with exceptional ROI

Leverage Convergence's Sourcing Experience

Enterprise clients have learned a long time ago that there is specialized knowledge required to impact the complex structure of telecom contracts and to negotiate with the major telecom providers on a level playing field.

The combination of our experience, market knowledge, application expertise and methodologies bring you exactly that.

Convergence’s Telecom Strategic Sourcing services combine advanced e-sourcing software solutions with deep telecom domain expertise, extended market intelligence, and a proven telecom strategic sourcing process that substantially reduce your telecom services expenses and produce exceptional return on investment for your organization’s communications services.

Leverage is a key factor in strategic sourcing and that balance tilts towards the firms that engage Convergence for this process where they would normally be in the telecom provider's favor.

Convergence has developed intellectual properties in an area generally known as an inexact science.

Convergence applies a Telecom Decision Benchmark supported by Advanced Analytics technologies to strategic sourcing for Telecom. The process provides in a well documented audit trail necessary for those companies concerned about the process used to award large telecom contracts.

Compliance officers, Procurement Pros, CIO's, CFO's and CEO's appreciate this logical method used to score and weight RFP responses and grades such items as customer support, billing platforms, SLA's and many other factors that go into a decision to award a telecom contract. Not only is this an objective method to score responses to RFP's, but it clearly defines the objectives of our client firms in the process and provides the audit trail necessary to justify any award.

Uncovering the true cost of ownership of any telecom contract or offering is a highly specialized exercise. Without this methodology, telecom procurement pros cannot state the exact impact of any proposed agreement or rate offering. The telecom providers are experts at "bait & switch" techniques that are entwined in their corporate cultures. Our methods flush out the true costs of ownership. When you couple that with our vast experience in contract terms, it correlates into the most effective strategic sourcing solution for complex voice, data, WAN and IT applications available. 

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Convergence Optimizes your Telecom Strategic Sourcing Processes through:
  • Sourcing analytics
  • E-Sourcing
  • Managed Sourcing
  • Managed Auctions

Convergence offers a full suite of telecom strategic sourcing and RFP (request for pricing) products.

These include the TEMRFx/D and TEMRFx/E, designed even for client firms who have let their existing telecom provider contracts reach expiration or are within the sub-optimal time frame (6 months or less) before those agreements expire.

These products are quick to launch, and significantly reduces the timeframe necessary to fully optimize the sourcing strategies of an RFP.

A significant piece of the strategic sourcing in the telecom environment is leverage. Leverage is gained by having vast market knowledge which we have by doing numerous RFP's. Leverage is also gained by negotiating contracts or launching RFP's in a timeframe that would allow customers to make any necessary changes to their network in the event the incumbent provider loses. Generally, this is between 6 and 12 months before contract expiration.

Our service products are designed to also serve those potential clients who have lost their leverage, simply by allowing contracts to expire or where their incumbent provider does not believe the client has the necessary leverage to negotiate the best conditions available according to market conditions.


Contact us for more information on Convergence TEMSolutions Strategic Sourcing Services.

Telecom Expense Management Solutions

TEM Auditing Solutions

Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by  Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.

TEM Inventory Foundation

An accurate inventory allows to execute a TEM program efficiently, providing easy reporting and analysis of inventory related information and producing maximum savings.The foundation of a telecom expense management (TEM) program is an accurate telecommunications service inventory. The telecom inventory is the reference base for telecom management activities such as tracking moves, adds and changes, operator spending levels and network optimization.

TEM Strategic Sourcing

Convergence’s Telecom Strategic Sourcing services combine advanced e-sourcing software solutions with deep telecom domain expertise, extended market intelligence, and a proven telecom strategic sourcing process that substantially reduce your telecom services expenses and produce exceptional return on investment for your organization’s communications services. Leverage Convergence's Sourcing Experience to get outstanding results from your sourcing initiatives.


Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. The professionals at Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Telecommunications equipment and services, including online and reverse auctions. Convergence consultants average more than 20 years of experience.


Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services. TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.


After validation and optimization, the next important contributing factor to the gains Telecom Expense Management can bring is ATM - Active Telecom Management, where validation and optimization becomes an ongoing process and cost consciousness and employee awareness also help reducing overall costs through delivery of monthly reports and business intelligence. Active Telecom Management has the potential to further reduce your telecom expenses by 15% to over 25%.


With TEM supporting and transforming critical business processes to reduce costs and improve telecom management processes, ensuring that the TEM applications are managed effectively and continually is critical. With TEM requiring both technical and business knowledge, skilled TEM professionals who can deliver quality services to the organization and its management with minimal training are hard to find. TEMResourcing provides you with such skilled professionals either remotely working or on site.

TEM Reports

TEMReports Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by our TEM software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence. 

Find out how Convergence Analytics solutions can help you

Learn how Convergence Analytics can help you in your Technology Expense Management journey and start saving.

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