TEM for Telco Resellers

As a trusted advisor and reseller of technology such as cloud services and telecom services, telecom resellers are expected to be more than a supplier. Customers expect you to use your industry knowledge to drive cost savings with Technology Expense Management and Telecom Expense Management solutions. Convergence provides Telco resellers with a supplier agnostic platform and solutions to serve your customers.

Upgrade your customer relationships to partner status with TEM

In these times there is great pressure on the bottom line and it seems to be increasing daily. There are only two ways to improve net result of a company’s balance sheet, more revenues and lower expenses. Increasing revenues will increase profits if expenses do not proportionally increase even more. Decreasing expenses will lead to better results even if revenues are flat. Consider offering TEM services for your customers.

TEM, a new strategy to help your customers to remain competitive.

Resellers in the telecommunications industry are often challenged to come up with new strategies to remain competitive in a market that could reasonably be described as saturated.

In these times there is great pressure on the bottom line and it seems to be increasing daily. There are only two ways to improve net result of a company’s balance sheet, more revenues and lower expenses. Increasing revenues will increase profits if expenses do not proportionally increase even more. Decreasing expenses will lead to better results even if revenues are flat.

Also, for telecom resellers, increasing revenues in telecom is a tough proposition in any economy. That’s why being in the business of decreasing expenses for others may be a smart choice for telecom resellers.

In addition, with cloud services and even other technology services now also being offered by telecom operators, the market opportunity has become even more pervasive.

While technology and telecom expenses are not at the level of -for example- employee expenses in the service industry or raw material costs in an industrial environment, they are in the top 5 of the indirect expenses categories.

What’s more, they can be reduced by 20% to over 40% using Technology Expense Management and Telecom Expense Management, percentages that are hardly achievable with any other expense category. That brings the technology and telecom savings to the top of cost reduction opportunities.

Telecom resellers typically have to sell more to increase their own profitability. But they miss out or are only marginally compensated for the recurring monthly telecom services they facilitate for the operators supplying those services to their customers. And these recurring expenses may add up to over 50% of your customer’s ICT budget, with employee costs representing the other half.

And even if you resell such services as an operator channel partner it is good to know that there is no need to jeopardize your relationships with the operators you represent. With Technology Expense Management and Telecom Expense Management you optimize your customer’s Technology and Telecom spend, which is a legitimate right in any supplier – customer relationship,  in most cases without changing supplier.

Telecom Expense Management encompasses more than just squeezing the phone bill.

The TEM value proposition includes control and optimization of technology and telecom expenses. This for both recurring and nonrecurring costs associated with technology assets, cloud, mobile, IoT and M2M and fixed voice and data communications network planning and design, system and component acquisition and implementation, inventory management, ongoing operations support, circuit costs and usage management. It also means proactively managing contracts, disputes, warranties, vendor invoices, work orders and trouble ticket processes.


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With TEM as a telecom reseller you not only optimize technology and telecom spend for your customers but also takes away a lot of management worry, for tasks your customers don’t have the skilled resources for. Hence, there is a lot of value added servicing in TEM for a telecom reseller.

Convergence provides modular, scalable technology and communications management software, managed services and business process outsourcing to any size organization. Our solutions are designed to enable companies to gain control of and successfully manage technology and telecom investments, operating expenses, and the entire ICT and communication environment including the people, processes, policies and technology.

Our TEM solutions have demonstrated cost-savings of 20% to over 40 percent over and over again. These results have been achieved with companies ranging from single-site Small and Medium Size companies  to multi-site multinational enterprises supporting tens of thousands of users across EMEA.

With our roots in business intelligence and data analytics our TEMPOR managed service offering for Telecom Resellers provides you and your customers with integrated access to technologyand telecom expense reports and analytics. The solutions are available as SaaS (Software as a Service) and in that form can be self-funding month-to-month from start and contribute to your customer’s balance sheet.

Data is gathered in an automated way from electronic invoices from technology and cloud suppliers and any device capable of outputting a call detail record (CDR), PBX, IP-PBX, Key System, router or any service PSTN, VoIP, cellular, WiMAX, wireless data, conference platform capable of providing a call record stream or file in any format. It filters, parses, consolidates and organizes all of that data into a single integrated database producing reports, analytics, dashboards, alerts and more management information.

Using the visibility forthcoming from the business intelligence deliverables, you can focus on recommendations and cost saving actions, not on the technical work which is performed by our systems and our operations team.  And our TEM consultants are available to support you online or on the phone.

With TEMPOR you can assume your customer’s management burden and problem solving with no increase in technical manpower. You’ll be able to perform ongoing rate analyses and optimization for cloud, fixed voice and mobile networks and guarantee savings. You can do quarterly or monthly invoice analyses, review the results with your client in detail and if desired implement the recommended changes with the operators, and make money by saving money for your customer. The result: a true win-win proposition where you propel your relationship with your customer from being a supplier to becoming a real partner.

TEMPOR allows you on behalf or in collaboration with your customer to:

  • Execute TEM processes with your customers in a collaborative web based environment.
  • Dynamically configure usage collection and processing activities directly within the user interface.
  • Manage usage and service desk activities and automate cost allocation for administrative organizations.
  • Analyze multiple rate structures against actual consumption and business requirements.
  • Examine usage reports to ensure proper utilization of services, as well as eliminate unused services, and proactively identify misuse.
  • Identify potential service quality issues.
  • Establish a centralized location for all contract agreements.
  • Manage the invoice management lifecycle by automating reconciliation against service inventory and contracted rates, and by defining acceptable variances and procedures for approving invoices.
  • Obtain all necessary information to manage disputes in a timely and efficient manner.
  • Conduct comprehensive cost-to-revenue financial analysis including real-time examination of vendor charges, payments, disputes, and cost allocation activities.
  • Create flexible rate structures and billing periods for internal cost allocation purposes.
  • Provide secure Web access to billing statements and other financial reports.

Convergence’s Technology Expense Management and Telecom Expense Management is available to qualified resellers across EMEA as a Convergence or Reseller Branded solution accessible from a management portal.

Contact us to learn more about our telecom expense management solutions for Telecom Resellers.

TEM for Telcos

The telecom industry is challenged with increasing demand from its corporate customers to provide Technology Expense Management management capabilities.

Telecom operators, Systems Integrators and Telecom Resellers can all benefit from Convergence’s TEM solutions and services and improve their customer service capabilities.  In direct and outsourcing agreements through the growing customer demand of Technology Lifecycle Management and Telecom Lifecycle Management services, the telecom supplier  inherits the TEM challenges to manage the technology and telecom contracts from its customer’s and third party technology and telecom services suppliers.

TEM for Operators

To serve their national and multinational customers, operators have been under pressure for a long time to provide TEM solutions, including multi-country solutions to their customers. And especially in EMEA any company of size quickly operates on an international scale. Convergence provides in a platform for operators for Technology Expense Management and Telecom Expense Management.

TEM for Integrators

Outsourcers and ICT Integrators need to support the Telecom Expense and Telecom Environment Management for their customers. In addition customers also expect increasingly a broader Technology Expense Management solution to support the technology lifecycle for IT services, cloud, IoT and M2M. Our software and services provide you with a fast track to TEM for both requirements.

TEM for Telco Resellers

As a trusted advisor and reseller of technology such as cloud services and telecom services telecom resellers are expected to be more than a supplier. Customers expect you to use your industry knowledge to drive cost savings with Technology Expense Management and Telecom Expense Management solutions. Convergence provides Telco resellers with a supplier agnostic platform and solutions to serve your customers.

Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.

"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."

TEM Market Analyst

Our Experience

Convergence Analytics has over 15 years of experience in Telecom Expense Management. We executed over 250 projects with over 100 customers and achived a 99% success rate.  From a strong IT background, we use proprietary and third party software to consistently provide efficiencies and savings with Managed Services and Professional Services. We are serving large national and global customers and work with US, South American and Asian partners to support their global customers with our international experience across EMEA countries.

Our Philosophy

We love to use technology to create value for our customers and bring simplicity where complexity reigns. We bring clarity, control, compliance, and cost savings across our customer’s global technology expenditures. We leverage decades of experience in Data Management and Business Intelligence to provide data integration and expense reporting and even shadow billing solutions to help our customers get a grip on technology expenses. But we go the extra mile and provide technology enabled solutions that produce actionable savings. In our Business Consulting solutions we often work on a contingency basis, which assures our customers of guaranteed exceptional ROI results from their TEM initiatives. Through best practices, spend visibility and automation, we keep the digital footprint under control and cost-effective.

Convergence Analytics Solutions

Telecom Expense Management (TEM)

Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Mobile Services Management (MMS/MDM)

We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.

TEM Audit & Recovery

Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.

TEM Strategic Advisory Services

The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..

Cloud Management (CEM)

Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and  organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.

IT Asset & Cost Management

Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting. 

Internet of Things (IoT)

IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.

Application Development

Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs. 

Find out how Convergence Analytics solutions can help you

Learn how Convergence Analytics can help you in your Technology Expense Management journey and start saving.

Get in touch now.


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- Telecom Expense Management

  • Historic Audits
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  • Telecom Procurement

- Mobility Management

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