TEMCare Sourcing Management
While Convergence Strategic Sourcing service, available in our portfolio of TEMSolutions Professional Services provides new customers with dramatic overall cost reductions for their Fixed Voice, Mobile Voice and Data, IoT, M2M, UCC and Data Communications services, the sourcing process does not end when new telecom contracts are signed.
Managed Sourcing enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis. Service offerings by operators, new technology introductions and the pace of change in technology happen much faster than the typical three year contract term for large new contracts and require sourcing to be a cyclical process, using strategic procurement support tools and methods such as online requests for proposals, electronic sealed bids and reverse auctions.
Our years of experience in managed sourcing with telecom operators enables us to include in your contracts customized provisions and special clauses that may otherwise be overlooked or not explicitly provided by the operators.
Managed Sourcing also allows detecting on an ongoing basis, as user profiles and usage patterns change, which services and options available under current contracts and tariff plans should be procured to optimize telecom spend and avoid excess costs.
It brings visibility into contract and vendor performance and control over contract negotiation and commitments and technology supports the ongoing buying process of telecom products and services your organization buys, supports decision making in vendor selection and provides ongoing price benchmarking.
Managed Sourcing is an important component of Active Telecom Management, and contributes substantially to the 15% to 25% of cost improvements and cost avoidance we target with TEMCare Managed Services.
Managed Sourcing assumes your ongoing contract management, monitoring of commitments, and measures contract and supplier performance.
Sourcing management is a critical component of Telecom Expense Management (TEM) and requires a proactive approach to contract and supplier management. Effective buying and negotiating, supported by TEM technology has great cost containment capability and a substantial impact on your telecom expenses.
Managed Sourcing brings a best practice approach to Telecom Service Lifecycle Management (TSLM) providing:
Manage your telecom purchases and source at the most competitive rates. Use our world-class RFP/RFQ method for optimal agreements, terms and commercial conditions.
Use structured workflows and authorizations for the commissioning and deploy-ment of telecom assets. Organize help desk operations for ordering, provisioning, support and repair.
Keep your telecom inventory up to date at all times. Use a scalable, flexible data repository of telecom assets and management of fixed, mobile, IoT, M2M and UCC services and mobile devices.
Streamline and the delivery of monthly telecom invoices for all services. Get invoices for all services normalized in a SBO - Standard bill output for easy processing, cost allocation and GL/AP integration.
Have your invoices validated automatically. Our service validates invoices against the inventory, contract, rate plans and detects billing errors for recovery through shadow billing in full detail.
Get cost allocation feeds for ready integration in your ERP system. Rebill as needed within your organization and and get insight by region, country, supplier, service, cost center and users.
Get management of telecom billing discrepancies. Detect contract compliance issues and billing errors for timely recovery. Disputes are submitted to the supplier and tracked till resolution.
Track call behavior and usage trends. Optimize services on an ongoing basis through optimization of plans and options. Ensure barrings management on unauthorized services.
Obtain monthly reports at all levels of your organization. Use dashboards for advanced business intelligence. Configure custom reports and dashboards for automated delivery.
Streamlines the payment process and improves payment tracking. Reduce transaction and currency conversion costs on international payments. Avoid late payment fees.