TEM Auditing Solutions

Proces and Validate Invoices and resolve disputes 

Realize historic credits; reduce future expenses by 10% to over 20%

Use our advanced services to audit costs.

Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by  Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.
No wonder customers entering into a TEM program want to see this resolved and recover any overcharges that still can be recovered.

Convergence provides in auditing services to realize recoveries and avoid future overcharges.

TEMAudit Service

This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices and optimization opportunities, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.

Convergence staffs a TEMAudit assignment with an experienced Professional Services team. Organizations that take advantage of our Telecom Auditing experience from auditing over 200 projects experience dramatic reductions of their telecom expenses.

Convergence’s TEMAudit service provides a complete historical audit of services and invoices throughout your organization, including all expenses for Fixed Voice, Mobile Voice and Data and Data Communications and infrastructure to recover refunds and credits for your organization.

Leave the heavy lifting to Convergence

Convergence provides your organization with the expertise and audit processes developed through nearly two decades of industry experience.

TEMAudit brings you: 

  • Automated processing of your data in our TEMExpert analytic platform
  • Full auditing down to the individual call level using the TEMValidator front end software to the TEMExpert database
  • Detection of any immediate optimization opportunity using the TEMOptimizer front end software to the TEMExpert database
  • Detection of future optimization opportunity using the TEMSimulator front end software to the TEMExpert database
  • Perform detailed Audit of invoices against contracts, tariffs, and inventories
  • International audit capabilities
  • Access to an exclusive historical library of claims
  • Identify Cost Avoidance opportunities through visibility and improved policy management
  • Benchmark existing rates and terms against best available for similar spend
  • Review services and networks for Optimization (opportunities)
  • Strong subject matter experience
  • A proven track record of audits, negotiations and management with many customers happy to act as a reference
  • In depth knowledge of carrier billing procedures
  • Our telecom auditing services strive to obtain the largest refund possible.
  • Fast results through automation of processing, identifying potential telecom billing errors in a fraction of the time of manual audits
  • Solid interaction with all parties involved during the audit..
  • Convergence can assumes reconciling with service providers to resolve the claims, correct the errors on the billing , secure the maximum refunds possible and realize the future optimizations.
  • Professional attitude in managing the relationship between the operators and the customer
  • No Risk Telecom Audit option available
  • Convergence offers auditing services on a Zero Risk to the customer basis.
  • We are so confident in our abilities to realize refunds and savings that we offer some of our auditing services with a full Zero Cost of Service warranty.

Convergence provides you with strong experience in the execution of Pan-European, Trans-Atlantic and global audit assignments.

Convergence TEMAudit audits telecommunications contracts and associated billing for the telecommunications services annually invoiced to your organization. In addition Convergence audits, where reasonable savings can be forecast, previous years billings up to the limits for which credits can be contractually claimed from the carriers.

Convergence has developed a ten (10) step methodology process for our Invoice Audit and telecommunication expense reduction engagements.

A telecom audit is self funding and comes with a minimum ROI guarantee of at least 500%. Being a profitable project by itself, you don’t need to secure additional telecom budget to enter in this service. An audit has even the earning power to fully fund your investment in a TEM solution in the first year.

Contact us for more information on our telecom audit services.

Telecom Expense Management Solutions

TEM Auditing Solutions

Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by  Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.

TEM Inventory Foundation

An accurate inventory allows to execute a TEM program efficiently, providing easy reporting and analysis of inventory related information and producing maximum savings.The foundation of a telecom expense management (TEM) program is an accurate telecommunications service inventory. The telecom inventory is the reference base for telecom management activities such as tracking moves, adds and changes, operator spending levels and network optimization.

TEM Strategic Sourcing

Convergence’s Telecom Strategic Sourcing services combine advanced e-sourcing software solutions with deep telecom domain expertise, extended market intelligence, and a proven telecom strategic sourcing process that substantially reduce your telecom services expenses and produce exceptional return on investment for your organization’s communications services. Leverage Convergence's Sourcing Experience to get outstanding results from your sourcing initiatives.


Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. The professionals at Convergence have extensive experience in planning, developing, issuing, and executing complex RFxs for Telecommunications equipment and services, including online and reverse auctions. Convergence consultants average more than 20 years of experience.


Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services. TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.


After validation and optimization, the next important contributing factor to the gains Telecom Expense Management can bring is ATM - Active Telecom Management, where validation and optimization becomes an ongoing process and cost consciousness and employee awareness also help reducing overall costs through delivery of monthly reports and business intelligence. Active Telecom Management has the potential to further reduce your telecom expenses by 15% to over 25%.


With TEM supporting and transforming critical business processes to reduce costs and improve telecom management processes, ensuring that the TEM applications are managed effectively and continually is critical. With TEM requiring both technical and business knowledge, skilled TEM professionals who can deliver quality services to the organization and its management with minimal training are hard to find. TEMResourcing provides you with such skilled professionals either remotely working or on site.

TEM Reports

TEMReports Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by our TEM software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence. 

Find out how Convergence Analytics solutions can help you

Learn how Convergence Analytics can help you in your Technology Expense Management journey and start saving.

Get in touch now.

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