TEMCare Dispute Management

Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits.

Automated dispute management is critical to recover overcharges and obtain related credits.

TEMCare applies automated Dispute
to assure recoveries are realized.

The sheer volume of transactions related to Fixed Voice, Mobile Voice and Data, IoT, M2M, UCC and Data Communications services unfortunately lead to billing errors, SLA claims, contract issues, overcharges and many other anomalies that require corrective action and follow up for monetary recoveries.

According to industry analysts, up to 80% of telecom invoices contain billing errors. These errors equate to 3% to 8% in overcharges translating in millions in cost recovery opportunities for large organizations.

Presenting these disputes in a well documented way, understanding the relationship with the operator and the appropriate processes to handle disputes, provide structured follow up till correction and / or recovery requires specialist knowledge provided in TEMCare Dispute Management.

TEMCare Dispute Management opens and tracks billing disputes with vendors; attaches supporting documentation; follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure on customers’ behalf; tracks and reconciles credits.

Large organizations may have hundreds of disputes across multiple operators to manage at any time. Automated dispute management is critical to recover overcharges, enforce billing error credits, claim SLA kick-backs, resolve contract issues and assure elimination of other anomalies. TEMCare Dispute Management applies automated dispute management, making the difficult and time-consuming process to identify, manage, track, and recover telecom invoice errors more manageable.

TEMCare Dispute Management provides detailed status tracking and KPI reporting and business intelligence analytics to provide follow up information to TEM consultants taking care of recovery of credits and refunds.

TEMCare Dispute Management includes: 




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  • Management of telecom invoice disputes through the Total Telecom Service Lifecycle Management (TTSLM) processes for Fixed Voice Mobile Voice and Data and Data Communications services
  • High-level and detailed visibility through comprehensive dispute recording
  • Full-pay / short-pay decisions management
  • Detailed status and escalation level tracking to manage disputes to resolution
  • Automated management of any amount of disputes simultaneously
  • Disputes are tracked by operator and organized and categorized down to the account number
  • Creation of multiple disputes for multiple circuits
  • Multiple disputes may be linked together for synchronous tracking overtime
  • Dispute tracking and reporting by type of service, operator, location and other measures
  • Analytics and reporting on open, submitted, or closed disputes
  • Follow up on expected credit date for recoveries, resolution date for other issues
  • Financial accruals management of disputes with matching and posting of credits and refunds against multiple disputes
  • Visibility into open disputes and expected credited amounts allows prioritizing disputes and budgeting of credits and recoveries

Contact us for more information on Dispute Management and other TEMCare services





Telecom Expense Management TEMCare Managed/BPO Services

Sourcing Management

Manage your telecom purchases and source at the most competitive rates. Use our world-class RFP/RFQ method for optimal agreements, terms and commercial conditions.

Ordering & Provisioning

Use structured workflows and authorizations for the commissioning and deploy-ment of telecom assets. Organize help desk operations for ordering, provisioning, support and repair.

Inventory Management

Keep your telecom inventory up to date at all times. Use a scalable, flexible data repository of telecom assets and management of fixed, mobile, IoT, M2M and UCC services and mobile devices.

Invoice Management

Streamline and the delivery of monthly telecom invoices for all services. Get invoices for all services normalized in a SBO - Standard bill output for easy processing, cost allocation and GL/AP integration.

Assurance Management

Have your invoices validated automatically. Our service validates invoices against the inventory, contract, rate plans and detects billing errors for recovery through shadow billing in full detail.

Rebilling & Allocations

Get cost allocation feeds for ready integration in your ERP system. Rebill as needed within your organization and and get insight by region, country, supplier, service, cost center and users.

Dispute Management

Get management of telecom billing discrepancies. Detect contract compliance issues and billing errors for timely recovery. Disputes are submitted to the supplier and tracked till resolution.

Usage Management

Track call behavior and usage trends. Optimize services on an ongoing basis through optimization of plans and options. Ensure barrings management on unauthorized services. 

Reporting & BI

Obtain monthly reports at all levels of your organization. Use dashboards for advanced business intelligence. Configure custom reports and dashboards for automated delivery.

Bill Payment

Streamlines the payment process and improves payment tracking. Reduce transaction and currency conversion costs on international payments. Avoid late payment fees. 

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