Technology Expense Management for the Telecom Industry

The telecom industry is challenged with increasing demand from its corporate customers to provide Technology Expense Management management capabilities.

Telco customers expect help in their Technology and Telecom Expense Management from their suppliers.

With Managed Mobility Services and Mobile Device Management as well as Cloud Management becoming an additional functional domain, telecom operators, system integrators and traditional telecom resellers are facing ever new challenges to be tackled for their demanding customers.

TEM for Telecom Operators

Telecom Operators are getting more requests to also operate as providers of TEM solutions. This may be limited to some of the functions of TEM or encompass a full featured TEM solution offering, leading to different scenarios:

  • The TEM solution provides in a platform for network and/or fleet management and/or Mobile Device Management.
  • The Business Intelligence functions of a TEM solution are the cornerstone of a web based reporting solution the operator is offering to his corporate customer base.
  • The operator private labels, or passes through, a TEM provider to its customers.
  • The operator acts as the consolidating contractor for a large, multicarrier network outsourcing agreement where a TEM solution is as much needed as for customers managing their telecom internally.

TEM for Integrators

Integrators and outsourcers are also beginning to integrate the benefits of TEM into their system integration and outsourcing portfolios. TEM provides a substantial benefit to outsourcers who’s customers will require short-term cost reductions from corporate expenditure as a result of large ICT outsourcing contracts. At the same time, as telecom now is routinely part of ICT System Integration and outsourcing, longer term requirements are met by including telecom lifecycle management as the core enabler for governance in the overall ICT management portfolio.

TEM for Telecom Resellers

As Telecom Expense Management becomes more commonplace, Telecom Resellers, serving small and mid-size organizations are adding cost management services to their portfolio.

While selling the infrastructure solutions, including new Unified Communications, fixed voice VoIP based systems and mobile devices are the more visible part of a telecom reseller’s business, their customer’s main telecom expenditures are the recurring expenses on operator service contracts.

As a trusted advisor, it is no wonder that these customers are turning to the Telecom Reseller for a solution to help them manage and optimize their telecom spend.

Forward thinking Telecom Resellers have seen this opportunity and provide Telecom Expense Management services to their customers using Convergence’s Software as a Service (SaaS) TEM solution as an affiliate or private labeled.

Introducing TEM

The practice of TEM encompasses the business processes conducted by IT, procurement and finance departments to acquire provision and support corporate dispersed IT and Communications assets. The practice has evolved in recent years from Telecom Expense Management towards Technology Expense Management. Stated otherwise, technology expense management is the build-out of services, or the acquisitions of third-party services, to manage the supply chain for IT and telecommunications. 

TEM services enable enterprises' IT, procurement and finance departments to order, provision, support and manage costs of large-scale corporate communications, associated IT services and their inventories (such as fixed and mobile telephony and data, cloud license tracking, and loT connectivity). TEM services also include business intelligence and reporting suitable for supporting C-Level strategic decision making.

TEM for Enterprises

Recent economic trends are forcing enterprises to re-examine their top expenses, to reduce overhead and to increase corporate profitability, and one of the ways they're coping is via technology and telecom expense management (TEM). Enterprises are seeking more than just one-off audits of supplier bills. Instead, they want to develop a long-term plan to track services and close leakage loopholes. 

TEM for Government

The government and military organizations need do more with less and are more demanding when it comes to manage their technology and telecom budgets. Government Agencies and other Government Organizations need Technology Expense Management to provide increased vendor accountability.

TEM for Non-Profit

The web based nature of Technology and Telecom Expense Management software now allows nonprofit organizations to introduce a centralized management instrument, establish a global policy, get global visibility on expenses, allow individuals and distributed branches to manage their technology and telecom assets through a self service portal and more. 

TEM for Telcos

Telecom operators, Systems Integrators and Telecom Resellers can all benefit from Convergence’s TEM solutions and services and improve their customer service capabilities.  In direct and outsourcing agreements through the growing customer demand of technology and telecom and associated expense management services, the supplier inherits the TEM challenges to manage the technology and telecom contracts from its customer’s and third party services suppliers.

Increase your
productivity with

Let Convergence take responsibility for your enterprise Technology Expense Management and Telecom Expense Management programs. We deliver cost reductions, efficiency and time savings, and visibility and control.

"Convergence operates as an extension of our IT and Procurement team and has become indispensable to centrally manage our telecom contracts and costs."

Patrick R., Global Procurement Manager

What we do

Our main focus

Convergence’s vision is to provide clients with technology-driven professional solutions and expertise that allows them to more effectively acquire, control, understand, and manage technology and telecom assets and services  and their associated costs. This include IT assets, Cloud services, fixed voice, mobile voice and data and data communications services. We are part of a worldwide network of independent TEM outsourcers utilizing proprietary and leading third party telecom expense management software.

Managed Services

TEM Managed Services and Business Process Outsourcing avoid the learning curve of an internal TEM solution, include ready access to subject-matter experts and bring sustainable process efficiencies and overall communication cost reduction for any size organization. The collaborative nature of TEM Managed Services and BPO allow leveraging the strengths of internal and external resources, maximize efficiencies and minimize expenses.

Professional Services

Convergence offers a comprehensive set of software-powered Technology Expense Management and Telecom Expense Management professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together. TEMSolutions range from TEMAudits to Contract Negotiations/RFPs to Strategic advice on technology.

Application Development

Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs. 


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- Telecom Expense Management

  • Historic Audits
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- Mobility Management

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