With Managed Mobility Services and Mobile Device Management as well as Cloud Management becoming an additional functional domain, telecom operators, system integrators and traditional telecom resellers are facing ever new challenges to be tackled for their demanding customers.

TEM for Telecom Operators

Telecom Operators are getting more requests to also operate as providers of TEM solutions. This may be limited to some of the functions of TEM or encompass a full featured TEM solution offering, leading to different scenarios:

• The TEM solution provides in a platform for network and/or fleet management and/or Mobile Device Management.
• The Business Intelligence functions of a TEM solution are the cornerstone of a web based reporting solution the operator is offering to his corporate customer base.
• The operator private labels, or passes through, a TEM provider to its customers.
• The operator acts as the consolidating contractor for a large, multicarrier network outsourcing agreement where a TEM solution is as much needed as for customers managing their telecom internally.

TEM for Integrators

Integrators and outsourcers are also beginning to integrate the benefits of TEM into their system integration and outsourcing portfolios. TEM provides a substantial benefit to outsourcers who’s customers will require short-term cost reductions from corporate expenditure as a result of large ICT outsourcing contracts. At the same time, as telecom now is routinely part of ICT System Integration and outsourcing, longer term requirements are met by including telecom lifecycle management as the core enabler for governance in the overall ICT management portfolio.

TEM for Telecom Resellers

As Telecom Expense Management becomes more commonplace, Telecom Resellers, serving small and mid-size organizations are adding cost management services to their portfolio.

While selling the infrastructure solutions, including new Unified Communications, fixed voice VoIP based systems and mobile devices are the more visible part of a telecom reseller’s business, their customer’s main telecom expenditures are the recurring expenses on operator service contracts.

As a trusted advisor, it is no wonder that these customers are turning to the Telecom Reseller for a solution to help them manage and optimize their telecom spend.

Forward thinking Telecom Resellers have seen this opportunity and provide Telecom Expense Management services to their customers using Convergence’s Software as a Service (SaaS) TEM solution as an affiliate or private labeled.