International Telecom Expense Management Capabilities

With Convergence’s International Telecom Expense Management Capabilities, multi-national and global organizations not only can benefit from centralized contract management, but also centralize their invoice, inventory and expense management, and can optimize each country’s spend, independent from the operator's geographical footprints.

Manage Telecom Expenses Internationally to maximize savings.

International and global companies have for a long time struggled with the need to manage their telecom inventory, contracts and invoices in a centralized way. Some forward thinking companies have at least centralized the contract management processes, while most have accepted the realities of heterogeneous markets and managed telecom in a distributed way, forfeiting the benefits of global visibility into their telecom expenses.

Achieve centralized management of your international TEM.

No provider has an EMEA-wide or Global network, while some mobile providers merely rely on master agreements bundling per country agreements, which still are executed with each country’s subsidiary or partner operator, depriving large telecom users from the benefits of their size.

Convergence’s TEM solutions bring resolve to this quagmire for international telecom management.

With Convergence’ International Telecom Expense Management Capabilities, now multi-national and global organizations not only can benefit from centralized contract management, but also centralize their invoice, inventory and expense management, and can optimize each country’s spend, independent from the operator(s) geographic footprint.

As Europe’s leading provider of telecom expense management services and solutions, most of Convergence’s TEM projects are executed on an international scale and bring the benefits of centralized management with local operations to multi-national and global organizations.

This brings true centralized and distributed visibility and control to fixed voice, mobile voice and data en data communications management inside and outside EMEA and independent of telecom operator, country, language, currency. Invoices are managed in both electronic and paper formats.

Pan-European Services

Convergence provides Pan-European services from Brussels and satellite offices across Europe. Through years of investment in software and best practices and extensive experience with Pan-European TEM projects in over 30 countries, Convergence achieves excellent results in executing international TEM projects.

Global TEM

Convergence has developed extensive partnerships with Alliance Partners including Technology Partners, Global Partners and TEMTAS Partners, assuring global TEM capabilities for international and global organizations. 

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TEMTAS Trans Atlantic Telecom Expense Management Services

To serve EMEA subsidiaries of US multi-national and global organizations Convergence has developed partnerships with US TEM providers and TEM providers in other markets to execute in the EMEA market and works directly with US customers operating an in-house TEM solution.

International Invoice Operations

Our International Invoice Management services allow to collect our customer’s paper and/or electronic invoices. Invoices are collected either in-country for electronic invoices or centrally in Brussels, at staging centers in Asia, the US or Latin America at Convergence’s and Convergence’s partner’s physical staging hubs with local paper to electronic conversion processing. 

Convergence International capabilities are virtually available for any size organization, in any language, any currency and any country, subject to a minimum per entity spend volume.

International Invoice Processing

International Invoice Processing is executed under the Managed Service through the TEMPOR Enterprise Portal, providing access to TMP – Telecom Management Platform, using CIMPL Software and Convergence Proprietary BillIntelligence™ and TEMExpert™ Business Intelligence software.
An enhanced, robust mobile portal enables users to self-manage mobile device and service plan ordering and spend management with ease.

Convergence’s international services and software capabilities, applying those technologies includes:

  • Multi-currency and Multilingual Support.
  • Multi-Currency and conversion to a unified currency.
  • Multilingual application interface allows international-based employees to use the software in their native languages.
  • Multilingual service normalization maps services to a common denominator in English, while the native language service definition remains available.
  • International Invoice Loading/Processing.
  • Receive paper and/or electronic operator invoices.
  • Paper invoice loading for 195 countries and more than 1,100 operator formats.
  • Electronic invoice loading is offered in over 200 formats.
  • Load all invoices in the TEM databases in a normalized format.
  • Load invoices in TEMExpert in both normalized and native form.
  • Validate accurate loading.
  • Manage bill load integrity through operator billing changes.
  • Self-service monitoring and proactive alerting on invoice processing status (received, processed, posted, not received, etc.).
  • Archive invoice data.
  • Software hot maintenance support for operator bill formats changes.
  • Rapid e-Bill integration for new operator formats through TEMIntegrator.
  • Global visibility to invoice data through the TEMPOR Enterprise web-based portal.
  • Global Business Intelligence through TEMExpert for aggregated and detailed data.

Many organizations have wanted to manage international fixed voice, mobile voice and data, IoT, M2M, UCC and data communications in a centralized way. Convergence TEM Managed Services now provides this capability in a unified integrated platform with reporting, inventory and workflow processes and business intelligence that ensures actionable information is available through one internationally capable solution.

Convergence provides TEM solutions in one of three ways: as licensed and hosted applications, a managed application service (SaaS), or completely outsourced as a BPO (Business Process Outsourcer) Managed Service.

Contact us for more information on Convergence Managed Services’ International Capabilities.

TEM Service Types

Technology Expense Management software and managed service solutions manage a wide range of technologies including telecom, mobility, cloud services, the Internet of Things, M2M, Unified Communication and Collaboration and Data Network Communication Services. In addition, Technology Expense Management service types may include traditional IT and subscription based ICT services including hardware, software licenses and maintenance. Technology expense-management (TEM) is a service that is of ever-increasing importance to enterprise buyers because it touches on virtually all aspects of the technology lifecycle. Through a combination of software and best practices Technology Expense Management allows organizations to get a grip on their technology expenses, reduce costs, improve planning and obtain operational efficiencies.

Telecom Service Types

Telecommunications Expense Management Services help you gain more control of your fixed voice, mobile voice and data and data communications telecom expenses and inventory. TEM services allow you to manage telecom expenses across Telecom Service Types. Our Managed Services provide ease of use and focus on efficiency in management of your telecom environment and associated expenses, providing razor sharp visibility and control of your services. 

Technology Service Types

Industry analysts estimate that mobile services account for billions in overcharges annually paid due to incorrect rates or undetected billing errors, at the same time mobile services are the fastest growing of all telecom expenses.
Convergence delivers a high-impact solution to reduce the costs, mitigate risks, and tackle complexity associated with managing the mobile environment for any size organization.

International Capabilities

International and global companies have for a long time struggled with the need to manage their telecom inventory, contracts and invoices in a centralized way. Some forward thinking companies have at least centralized the contract management processes, while most have accepted the realities of heterogeneous markets and managed telecom in a distributed way, forfeiting the benefits of global visibility into their telecom expenses.

Technology Expense Management provides in solutions that increase visibility, improve management and streamline control of enterprise-wide costs for connectivity, mobility, hardware, software and cloud services.

In most organizations, finance, IT, and Telecom support teams simply do not have the time, resources or the necessary experience and tools to effectively manage monthly technology expenses on an ongoing basis.

"CIOs and other technology managers face turbulent times where both economic and accounting challenges will drive the need to control costs, either as part of a sustained cost-reduction effort or to act as responsible financial stewards for digitally-drive businesses."

TEM Market Analyst

Our Experience

Convergence Analytics has over 15 years of experience in Telecom Expense Management. We executed over 250 projects with over 100 customers and achived a 99% success rate.  From a strong IT background, we use proprietary and third party software to consistently provide efficiencies and savings with Managed Services and Professional Services. We are serving large national and global customers and work with US, South American and Asian partners to support their global customers with our international experience across EMEA countries.

Our Philosophy

We love to use technology to create value for our customers and bring simplicity where complexity reigns. We bring clarity, control, compliance, and cost savings across our customer’s global technology expenditures. We leverage decades of experience in Data Management and Business Intelligence to provide data integration and expense reporting and even shadow billing solutions to help our customers get a grip on technology expenses. But we go the extra mile and provide technology enabled solutions that produce actionable savings. In our Business Consulting solutions we often work on a contingency basis, which assures our customers of guaranteed exceptional ROI results from their TEM initiatives. Through best practices, spend visibility and automation, we keep the digital footprint under control and cost-effective.

Convergence Analytics Solutions

Telecom Expense Management (TEM)

Telecom Expense Management Solutions enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts. In addition Telecom Expense Management monitors user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Mobile Services Management (MMS/MDM)

We take care of your Mobile Services Management. Our services dramatically reduce the amount of time your organization spends managing mobile services and devices. In addition to lowering your mobile expenses this service also lowers your operational expenses in managing the mobility lifecycle from sourcing to procurrement to device management to helpdesk.

TEM Audit & Recovery

Identify and recover billing errors and overcharges for your technology and telecom services as well as unnecessary services and excess rates. The scope of an audit engagement depends upon customer requirements. At a minimum, it consists of a detailed validation through shadow billing of both fixed and mobile services, equipment charges, taxes and surcharges.

TEM Strategic Advisory Services

The Convergence Advisory Services Consulting solution helps organizations to achieve substantial savings from Technology Expense Management solutions and processes. Convergence experts help your team to optimize expenses incurred from communications services, cloud infrastructure and subscription-based technology services. Sourcing is a key part of the service portfolio..

Cloud Management (CEM)

Cloud Expense Management has become the next frontier in managing Technology Expenses. Shadow IT and decentralized, self-service cloud services easuliy get out of control. Teams are setting up their own cloud services, bypassing the IT department and  organizational budget controls, while putting sensitive data at risk of breach, causing compliance risks and already lead to huge cost inefficiencies in most organisations.

IT Asset & Cost Management

Organizations are under pressure to keep track of actual IT costs and the business value of IT investments. Visibility into the cost of services is challenging and control difficult as financial data is scattered across the organization. IT Asset and Cost Management keeps track of the financial costs. It provides insight into what is being spent, and where and why costs are being incurred through analytics and reporting. 

Internet of Things (IoT)

IoT represents a new challenge in Technology Expense Management. It helps in process optimization, better production planning and control, supply chain restructuring, efficient asset utilization, product quality improvement, faster service delivery and customer service satisfaction. While it brings cost efficiencies, organizations need to track these costs and their impact through integration in TEM programs.

Application Development

Convergence offers a comprehensive portfolio of resources for development. Whether you want to augment your in house IT staff with experienced developers, assign a development project or outsource to our outsourcing service in SouthEastern Europe, we provide a solution. Our experts will work with you to gather requirements and help to plan, design, develop and implement a custom application that fits your needs. 

Find out how Convergence Analytics solutions can help you

Learn how Convergence Analytics can help you in your Technology Expense Management journey and start saving.

Get in touch now.


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CIO - Financial Managers
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- Telecom Expense Management

  • Historic Audits
  • Contract Negotiations
  • Telecom Procurement

- Mobility Management

  • Bring your own device

- Cloud Management Services

  • Cloud Cost Optimization
  • Cloud Billing
  • Cloud Analytics


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